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Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 44 (2015), pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
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Does cultural value exacerbate or mitigate the effect of perceived compensation gap between locals and expatriates in hotel industry?
Hon, Alice H. Y.; Lu, Lin; Chan, Wilco W. H. - In: International journal of hospitality management 48 (2015), pp. 83-91
Persistent link: https://www.econbiz.de/10011341599
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan; Kim, Taegoo; Lee, Gyehee; Lee, Seung-kon - In: International journal of hospitality management 36 (2014), pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
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Does customer mistreatment hinder employees from going the extra mile? : the mixed blessing of being conscientious
Wang, Haibo; Zhu, Ying; Liang, Yongyi; Xie, Jun - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185278
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Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han; Eyoun, Khalid - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
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The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo; Geng, Ruoqi; Hong, Zhisheng; Song, Wenhao; … - In: International journal of hospitality management 88 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
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Frontline employees' passion and emotional exhaustion : the mediating role of emotional labor strategies
Chen, Kuan-Yu; Chang, Ching-Wen; Wang, Cheng-Hua - In: International journal of hospitality management 76 (2019) 1, pp. 163-172
Persistent link: https://www.econbiz.de/10011981972
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Does mindfulness reduce emotional exhaustion? : a multilevel analysis of emotional labor among casino employees
Li, Jun; Wong, IpKin Anthony; Kim, Woo Gon - In: International journal of hospitality management 64 (2017), pp. 21-30
Persistent link: https://www.econbiz.de/10011731655
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A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo; Kim, Peter Beomcheol; Jung, Heajung; Yun, … - In: International journal of hospitality management 92 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
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Qualitative job insecurity, emotional exhaustion and their effects on hotel employees' job embeddedness : the moderating role of perceived organizational support
Dogantekin, Ali; Secilmis, Cihan; Karatepe, Osman M. - In: International journal of hospitality management 105 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013363633