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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 164 (2015), pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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Product service systems, after-sales service and new product development
Szwejczewski, Marek; Goffin, Keith; Anagnostopoulos, Zissis - In: International journal of production research 53 (2015) 17, pp. 5334-5353
Persistent link: https://www.econbiz.de/10011389977
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Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping; Yang, Chenlung; Chan, Ya-hui; Sheu, Chwen - In: International journal of production economics 126 (2010) 2, pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
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After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 127 (2010) 1, pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
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After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi; Nam, Seong-hyun - In: International journal of production economics 144 (2013) 1, pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
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Service guarantee and optimal payout models
Chiang, Wen-chyuan; Cai, Gangshu; Xu, Xiaojing; Chen, … - In: International journal of production economics 141 (2013) 2, pp. 519-528
Persistent link: https://www.econbiz.de/10009729407
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How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry
Chou, Chieh-min - In: International journal of production research 52 (2014) 17, pp. 5041-5054
Persistent link: https://www.econbiz.de/10010419111
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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
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Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni; Wang, Pong; Tu, Yiliu - In: International journal of production economics 240 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958