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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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A re-examination of service standardization versus customization from the consumer's perspective
Ding, Ying; Keh, Hean Tat - In: The journal of services marketing 30 (2016) 1, pp. 16-28
Persistent link: https://www.econbiz.de/10011445604
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Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd - In: The journal of services marketing 30 (2016) 4, pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
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The role of service relationships in employees' and customers' emotional behavior, and customer-related outcomes
Medler-Liraz, Hana - In: The journal of services marketing 30 (2016) 4, pp. 437-448
Persistent link: https://www.econbiz.de/10011615477
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Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali; Medler-Liraz, Hana - In: The journal of services marketing 37 (2023) 5, pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
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Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica; Kapitan, Sommer; Jang, Sharon - In: The journal of services marketing 38 (2024) 1, pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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The effects of companies’ face mask usage on consumers’ reactions in the service marketplace
Pichierri, Marco; Petruzzellis, Luca - In: The journal of services marketing 36 (2022) 4, pp. 530-549
Persistent link: https://www.econbiz.de/10013407560
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Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar; Poddar, Amit - In: The journal of services marketing 28 (2014) 3, pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
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Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa; Närvänen, Elina - In: The journal of services marketing 36 (2022) 3, pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
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Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun; Tang, Chuanyi; Guo, Lin - In: The journal of services marketing 37 (2023) 5, pp. 650-670
Persistent link: https://www.econbiz.de/10014276940