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Product service systems, after-sales service and new product development
Szwejczewski, Marek; Goffin, Keith; Anagnostopoulos, Zissis - In: International journal of production research 53 (2015) 17, pp. 5334-5353
Persistent link: https://www.econbiz.de/10011389977
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How does manufacturing service perceived value influence customer satisfaction? : an investigation of global semiconductor industry
Chou, Chieh-min - In: International journal of production research 52 (2014) 17, pp. 5041-5054
Persistent link: https://www.econbiz.de/10010419111
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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany
Leyer, Michael; Kronsbein, Daniel; Willis, Richard; … - In: International journal of production research 54 (2016) 11/12, pp. 3229-3242
Persistent link: https://www.econbiz.de/10011496958
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Cost and quality of service analysis of production systems based on the cumulative downtime
Faria, José A.; Nunes, Eusébio; Matos, Manuel A. - In: International journal of production research 48 (2010) 5/6, pp. 1653-1684
Persistent link: https://www.econbiz.de/10003940403
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After-sales services and aftermarket support : a systematic review, theory and future research directions
Durugbo, Christopher M. - In: International journal of production research 58 (2020) 6, pp. 1857-1892
Persistent link: https://www.econbiz.de/10012194130
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Adapted water wave optimization for integrated bank customer service representative scheduling
Lu, Xueqin; Wu, Chenxin; Yang, Xuhua; Zhang, Minxia; … - In: International journal of production research 61 (2023) 1, pp. 320-335
Persistent link: https://www.econbiz.de/10013530915
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The impact of parts obsolescence on contracts for durable goods with after-sales service
Li, Dong; Mishra, Nishant - In: International journal of production research 60 (2022) 16, pp. 5087-5107
Persistent link: https://www.econbiz.de/10013500651
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Antecedents of agency problems in service outsourcing
Bhattacharya, Ananya; Singh, Prakash J. - In: International journal of production research 57 (2019) 13, pp. 4194-4210
Persistent link: https://www.econbiz.de/10012193435
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Customer demand prediction of service-oriented manufacturing incorporating customer satisfaction
Cao, Jin; Jiang, Zhibin; Wang, Kangzhou - In: International journal of production research 54 (2016) 5/6, pp. 1303-1321
Persistent link: https://www.econbiz.de/10011495069
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Decision making on power customer satisfaction and enterprise profitability analysis using the Analytic Hierarchy Process
Medjoudj, R.; Laifa, A.; Aissani, Djamil - In: International journal of production research 50 (2012) 17, pp. 4793-4805
Persistent link: https://www.econbiz.de/10009621860