Customer demand prediction of service-oriented manufacturing incorporating customer satisfaction
Year of publication: |
1-15 March 2016
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Authors: | Cao, Jin ; Jiang, Zhibin ; Wang, Kangzhou |
Published in: |
International journal of production research. - London : Taylor & Francis, ISSN 0020-7543, ZDB-ID 160477-6. - Vol. 54.2016, 5/6 (1/15.3.), p. 1303-1321
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Subject: | customer demand prediction | service-oriented manufacturing | customer satisfaction | structural equation model | support vector mechanism | Kundenzufriedenheit | Customer satisfaction | Prognoseverfahren | Forecasting model | Industrie | Manufacturing industries | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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