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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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The impact of upstream supply and downstream demand integration on quality management and quality performance
Sun, Hongyi; Ni, Wenbin - In: International journal of quality & reliability management 29 (2012) 8, pp. 872-890
Persistent link: https://www.econbiz.de/10009667820
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An empirical study of ISO 9000 on the supply chain of a company leader in the heating sector
Bevilacqua, Maurizio; Ciarapica, Filippo Emanuele; … - In: International journal of quality & reliability management 30 (2013) 8, pp. 897-916
Persistent link: https://www.econbiz.de/10010189574
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Improving "order handling" process by using QFD and FMEA methodologies: a case study
Tanık, Murat - In: International journal of quality & reliability management 27 (2010) 4/5, pp. 404-423
Persistent link: https://www.econbiz.de/10003987759
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An institutional theory of quality outcomes in strategic supply chain partnership
Parast, Mahour Mellat - In: International journal of quality & reliability management 32 (2015) 4, pp. 346-360
Persistent link: https://www.econbiz.de/10011305184
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An analysis of the application of process improvement techniques in business process outsourcing
McIvor, Ronan - In: International journal of quality & reliability management 33 (2016) 3, pp. 321-343
Persistent link: https://www.econbiz.de/10011564094
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An optimization-based framework for designing acceptance sampling plans by variables for non-conforming proprotions
Duarte, Belmiro P. M.; Saraiva, Pedro M. - In: International journal of quality & reliability management 27 (2010) 7, pp. 794-814
Persistent link: https://www.econbiz.de/10008656320
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Defect reduction using DMAIC and Lean Six Sigma : a case study in a manufacturing car parts supplier
Condé, Giovanni Cláudio Pinto; Oprime, Pedro Carlos; … - In: International journal of quality & reliability management 40 (2023) 9, pp. 2184-2204
Persistent link: https://www.econbiz.de/10014429665
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Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai - In: International journal of quality & reliability management 32 (2015) 5, pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
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Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329