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The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza - In: International journal of quality & reliability management 31 (2014) 4, pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
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Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; … - In: International journal of quality & reliability management 40 (2023) 1, pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
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Standards and innovation in manufacturing and services : the case of ISO 9000
Mangiarotti, Giovanni; Riillo, Cesare A. F. - In: International journal of quality & reliability management 31 (2014) 4, pp. 435-454
Persistent link: https://www.econbiz.de/10010341325
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Impact of ISO 9001 certification on firms financial operating performance
Aba, Eli Kofi; Badar, M. Affan; Hayden, Michael Allen - In: International journal of quality & reliability management 33 (2016) 1, pp. 78-89
Persistent link: https://www.econbiz.de/10011459913
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The development of a work environment framework for ISO 9000 standard success
Denton, Paul David; Maatgi, Musbah Kharis - In: International journal of quality & reliability management 33 (2016) 2, pp. 231-245
Persistent link: https://www.econbiz.de/10011459983
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A standard proposal for biological resources centres
Silva, Anabela Martins; Lima, Nelson; Sampaio, Paulo - In: International journal of quality & reliability management 34 (2017) 2, pp. 147-162
Persistent link: https://www.econbiz.de/10011624564
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Gastronomy management : a comparative analysis of the existing management system standards
Bernardo, Merce; Escalante, Raúl; Roca, Joan; … - In: International journal of quality & reliability management 34 (2017) 2, pp. 163-175
Persistent link: https://www.econbiz.de/10011624568
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ISO 9001 certification and corporate performance of Italian companies
Galetto, Maurizio; Franceschini, Fiorenzo; … - In: International journal of quality & reliability management 34 (2017) 2, pp. 231-250
Persistent link: https://www.econbiz.de/10011624588
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Strategies for improving performance in the Italian local government organizations : can ISO 9001 really help?
Chiarini, Andrea - In: International journal of quality & reliability management 33 (2016) 3, pp. 344-360
Persistent link: https://www.econbiz.de/10011564100
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Implementation of ISO 9001 in the Spanish tourism industry
Djofack, Sidonie; Robledo Camacho, Marco Antonio - In: International journal of quality & reliability management 34 (2017) 1, pp. 18-37
Persistent link: https://www.econbiz.de/10011646504