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~isPartOf:"International journal of quality & reliability management"
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International journal of quality & reliability management
Tourism management : research, policies, practice
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Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions
Alexiadou, Chrysi
;
Stylos, Nikolaos
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1431-1450
Persistent link: https://www.econbiz.de/10011805122
Saved in:
2
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
Bellou, Victoria
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
25
(
2008
)
8-9
,
pp. 943-954
Persistent link: https://www.econbiz.de/10008270737
Saved in:
3
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
Bellou, Victoria
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
25
(
2008
)
9
,
pp. 943-954
Persistent link: https://www.econbiz.de/10008147822
Saved in:
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