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The impact of pre-sale and post-sale factors on online purchasing satisfaction : a survey
Melián Alzola, Lucia; Padrón Robaina, Victor - In: International journal of quality & reliability management 27 (2010) 2, pp. 121-137
Persistent link: https://www.econbiz.de/10003968894
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The evolution on lean Six Sigma
Pepper, M. P. J.; Spedding, T. A. - In: International journal of quality & reliability management 27 (2010) 2, pp. 138-155
Persistent link: https://www.econbiz.de/10003968895
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An empirical framework for selecting quality management and improvement initiatives
Thawesaengskulthai, Natcha - In: International journal of quality & reliability management 27 (2010) 2, pp. 156-172
Persistent link: https://www.econbiz.de/10003968899
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The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang; Koch, Jan - In: International journal of quality & reliability management 27 (2010) 2, pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
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Ranking of customer requirements using the fuzzy centroid-based method
Mehdizadeh, Esmaeil - In: International journal of quality & reliability management 27 (2010) 2, pp. 201-216
Persistent link: https://www.econbiz.de/10003968923
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5S use in manufacturing plants : contextual factors and impact on operating performance
Bayo-Moriones, Alberto; Bello-Pintado, Alejandro; … - In: International journal of quality & reliability management 27 (2010) 2, pp. 217-230
Persistent link: https://www.econbiz.de/10003968941
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Towards an inter-organisational perspective for managing quality in virtual organisations
Sitek, Patrick; Seifert, Marcus; Thoben, Klaus-Dieter - In: International journal of quality & reliability management 27 (2010) 2, pp. 231-246
Persistent link: https://www.econbiz.de/10003968965
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Repetitive testing of multiple products with limited capacity
Ding, Jie; Greenberg, Betsy S.; Matsuo, Hirofumi - In: International journal of quality & reliability management 27 (2010) 2, pp. 247-264
Persistent link: https://www.econbiz.de/10003968969
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Improving "order handling" process by using QFD and FMEA methodologies: a case study
Tanık, Murat - In: International journal of quality & reliability management 27 (2010) 4/5, pp. 404-423
Persistent link: https://www.econbiz.de/10003987759
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Impact of ISO 9000 implementation on the organisation
Srivastav, Avinash Kumar - In: International journal of quality & reliability management 27 (2010) 4/5, pp. 438-450
Persistent link: https://www.econbiz.de/10003987810