The impact of pre-sale and post-sale factors on online purchasing satisfaction : a survey
Lucia Melián Alzola and Victor Padrón Robaina
Year of publication: |
2010
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Authors: | Melián Alzola, Lucia ; Padrón Robaina, Victor |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 27.2010, 2, p. 121-137
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Subject: | Electronic Commerce | E-commerce | Verkauf | Selling | Qualitätsmanagement | Quality management | Kundenservice | Customer service |
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