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~isPartOf:"International journal of quality & reliability management"
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Service quality
113
Dienstleistungsqualität
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
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Beziehungsmarketing
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Relationship marketing
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Electronic banking
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Patients
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Industrie
5
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Malik, Shahab Alam
3
Sik, Sumaedi
3
Abdullah, Firdaus
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Ahmad Jusoh
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Bakti, I Gede Mahatma Yuda
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Bamford, David
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Dabestani, Reza
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Etemad-Sajadi, Reza
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Fatima, Johra Kayeser
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Husain, Khalid Sami
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Izogo, Ernest Emeka
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Kee, Fong Tat
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Kumar, Mukesh
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Mastrogiacomo, Luca
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Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
2
Saljoughian, Mohammad
2
Shabbir, Asma
2
Shahin, Arash
2
Subashini Ramakrishnan
2
Wong, Meng Seng
2
Abdulhabib, Abdulla Awadh
1
AbouRokbah, Safinaz
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Abu-Daabes, Ajayeb Salama
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Abu-Lail, Bayan N.
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1
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1
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1
Al Kuwaiti, Ibrahim A.
1
Al-Ajlouni, Mohammed Iqbal
1
Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
Ali, Faizan
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International journal of quality & reliability management
Auditing : a journal of practice & theory
447
International journal of hospitality management
406
Journal of retailing and consumer services
332
The accounting review : a publication of the American Accounting Association
311
The service industries journal
297
Managerial auditing journal
287
Journal of business research : JBR
276
Accounting horizons : a quarterly publication of the American Accounting Association
226
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
217
Cogent business & management
211
The journal of services marketing
210
NBER working paper series
209
Working paper / National Bureau of Economic Research, Inc.
200
Journal of accounting and public policy
192
NBER Working Paper
180
International journal of contemporary hospitality management
162
Journal of accounting & economics
155
WPg : Kompetenz schafft Vertrauen
155
Advances in accounting : a research annual
143
Services marketing quarterly
141
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
140
Review of accounting studies
140
Journal of hospitality marketing & management
138
Review of quantitative finance and accounting
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
The journal of applied business research
129
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
127
Journal of business ethics : JOBE
122
Journal of travel and tourism marketing
122
Journal of international accounting auditing & taxation
119
SpringerLink / Bücher
117
Tourism management : research, policies, practice
117
International journal of quality and service sciences
113
Service business
110
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Journal of service research : JSR
103
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ECONIS (ZBW)
113
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1
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
2
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
3
Statistical tolerance design to minimize dual-responses of APFA height deviations with tolerance cost-quality loss model
Chattinnawat, Wichai
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 434-455
Persistent link: https://www.econbiz.de/10011376752
Saved in:
4
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
5
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
6
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Saved in:
7
Service quality at the London 2012 games : a paralympics athletes survey
Bamford, David
;
Dehe, Benjamin
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 142-159
Persistent link: https://www.econbiz.de/10011459936
Saved in:
8
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
9
QFD 3D : a new C-shaped matrix diagram quality approach
Vezzetti, Enrico
;
Marcolin, Federica
;
Guerra, Andrea Luigi
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 178-196
Persistent link: https://www.econbiz.de/10011459958
Saved in:
10
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
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