An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Year of publication: |
2015
|
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Authors: | Ali, Faizan ; Dey, Bidit Lal ; Filieri, Raffaele |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 32.2015, 5, p. 486-502
|
Subject: | Satisfaction | Service quality | Airline industry | Pakistan International Airlines | Pakistan | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Fluggesellschaft | Airline | Luftverkehr | Air transport |
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