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~isPartOf:"International journal of quality & reliability management"
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Service quality
113
Dienstleistungsqualität
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Produktqualität
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Dienstleistungssektor
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Gesundheitsversorgung
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Electronic banking
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Multi-criteria analysis
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Malik, Shahab Alam
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Sik, Sumaedi
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Ahmad Jusoh
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Etemad-Sajadi, Reza
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Kee, Fong Tat
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Kumar, Mukesh
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Mastrogiacomo, Luca
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Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
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Saljoughian, Mohammad
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Shabbir, Asma
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Shahin, Arash
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Subashini Ramakrishnan
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Wong, Meng Seng
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Abdulhabib, Abdulla Awadh
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Abu-Daabes, Ajayeb Salama
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Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
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International journal of quality & reliability management
Economics Papers from University Paris Dauphine
611
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
Journal of retailing and consumer services
332
The service industries journal
296
MPRA Paper
276
Managerial auditing journal
267
Journal of business research : JBR
263
Ovidius University Annals, Economic Sciences Series
238
The accounting review : a publication of the American Accounting Association
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
219
The journal of services marketing
210
Cogent business & management
203
Accounting horizons : a quarterly publication of the American Accounting Association
196
NBER working paper series
193
Working paper / National Bureau of Economic Research, Inc.
190
Český finanční a účetní časopis
184
NBER Working Paper
171
International journal of contemporary hospitality management
162
Annals of Faculty of Economics
159
WPg : Kompetenz schafft Vertrauen
142
Services marketing quarterly
141
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
Journal of Services Marketing
130
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
European Financial and Accounting Journal
117
Tourism management : research, policies, practice
117
International journal of quality and service sciences
113
Service business
110
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Accounting and Finance
103
Journal of service research : JSR
103
Health care management review : HCM review
102
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ECONIS (ZBW)
113
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1
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
2
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
3
Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
Saved in:
4
The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang
;
Koch, Jan
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
Saved in:
5
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
6
Retail service quality in context of CIS countries
Das, Anupam
;
Kumar, Vinod
;
Saha, Gour C.
- In:
International journal of quality & reliability management
27
(
2010
)
6
,
pp. 658-683
Persistent link: https://www.econbiz.de/10008655514
Saved in:
7
Comparative evaluation of critical factors in delivering service quality of banks : an application of dominance analysis in modified SERVQUAL model
Kumar, Mukesh
;
Kee, Fong Tat
;
Charles, Vincent
- In:
International journal of quality & reliability management
27
(
2010
)
3
,
pp. 351-377
Persistent link: https://www.econbiz.de/10003965749
Saved in:
8
How organizational citizenship behavior mediates between internal marketing and service quality : the case of Iranian GAS company
SeyedJavadin, SeyedReza
;
Rayej, Hamzeh
;
Yazdani, Hamidreza
- In:
International journal of quality & reliability management
29
(
2012
)
5
,
pp. 512-530
Persistent link: https://www.econbiz.de/10009570887
Saved in:
9
Bank service quality (BSQ) index : an indicator of service performance
Abdullah, Firdaus
;
Suhaimi, Rosita
;
Saban, Gluma
; …
- In:
International journal of quality & reliability management
28
(
2011
)
5
,
pp. 542-555
Persistent link: https://www.econbiz.de/10009230305
Saved in:
10
Ranking airlines' service quality factors using a fuzzy approach : study of the Iranian society
Mehran Nejati
;
Nejati, Mostafa
;
Shafaei, Azadeh
- In:
International journal of quality & reliability management
26
(
2009
)
3
,
pp. 247-260
Persistent link: https://www.econbiz.de/10009525027
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