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~isPartOf:"International journal of quality & reliability management"
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Service quality
113
Dienstleistungsqualität
112
Quality management
57
Qualitätsmanagement
57
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
20
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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Product quality
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Produktqualität
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Dienstleistungssektor
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Gesundheitsversorgung
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Health care
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Hospital
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Electronic banking
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Patienten
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Patients
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China
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Industrie
5
Internet
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Malik, Shahab Alam
3
Sik, Sumaedi
3
Abdullah, Firdaus
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Ahmad Jusoh
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Bakti, I Gede Mahatma Yuda
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Bamford, David
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Dabestani, Reza
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Etemad-Sajadi, Reza
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Fatima, Johra Kayeser
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Husain, Khalid Sami
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Izogo, Ernest Emeka
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Kee, Fong Tat
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Kumar, Mukesh
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Mastrogiacomo, Luca
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Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
2
Saljoughian, Mohammad
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Shabbir, Asma
2
Shahin, Arash
2
Subashini Ramakrishnan
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Wong, Meng Seng
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Abdulhabib, Abdulla Awadh
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AbouRokbah, Safinaz
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Abu-Daabes, Ajayeb Salama
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Abu-El Samen, Amjad A.
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Abu-Lail, Bayan N.
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Ahlawat, Pardeep
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Akhmedova, Anna
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Akroush, Mamoun N.
1
Al Kuwaiti, Ibrahim A.
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Al-Ajlouni, Mohammed Iqbal
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Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
Ali, Faizan
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International journal of quality & reliability management
Auditing : a journal of practice & theory
439
International journal of hospitality management
405
Journal of retailing and consumer services
332
The service industries journal
296
Managerial auditing journal
267
Journal of business research : JBR
263
The accounting review : a publication of the American Accounting Association
229
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
International journal of auditing : IJA
219
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
196
Working paper / National Bureau of Economic Research, Inc.
190
NBER working paper series
188
NBER Working Paper
171
International journal of contemporary hospitality management
162
Cogent business & management
155
WPg : Kompetenz schafft Vertrauen
142
Services marketing quarterly
141
Journal of hospitality marketing & management
138
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
131
Journal of Services Marketing
130
Journal of travel and tourism marketing
122
Journal of accounting and public policy
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
Tourism management : research, policies, practice
117
International journal of quality and service sciences
113
Service business
110
International journal of productivity and quality management : IJPQM
108
International journal of services and operations management
104
Journal of service research : JSR
103
Health care management review : HCM review
102
Discussion paper series / IZA
97
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
96
Journal of business ethics : JOBE
95
Total quality management & business excellence
95
Journal of service management
94
SpringerLink / Bücher
94
Quality management journal : QMJ
92
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ECONIS (ZBW)
113
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1
Quality moderates market competition : evidence of Taiwanese service industry
Yang, Yi-Fang
;
Chen, Yahn-Shir
- In:
International journal of quality & reliability management
33
(
2016
)
9
,
pp. 1332-1345
Persistent link: https://www.econbiz.de/10011607094
Saved in:
2
QMS external quality auditors' competency requirements : perspectives from accredited certification bodies in Malaysia
Wahid, Roslina Ab
;
Tan, Peck-Leong
- In:
International journal of quality & reliability management
40
(
2023
)
7
,
pp. 1621-1646
Persistent link: https://www.econbiz.de/10014313843
Saved in:
3
Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
Saved in:
4
The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang
;
Koch, Jan
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
Saved in:
5
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
6
Retail service quality in context of CIS countries
Das, Anupam
;
Kumar, Vinod
;
Saha, Gour C.
- In:
International journal of quality & reliability management
27
(
2010
)
6
,
pp. 658-683
Persistent link: https://www.econbiz.de/10008655514
Saved in:
7
Comparative evaluation of critical factors in delivering service quality of banks : an application of dominance analysis in modified SERVQUAL model
Kumar, Mukesh
;
Kee, Fong Tat
;
Charles, Vincent
- In:
International journal of quality & reliability management
27
(
2010
)
3
,
pp. 351-377
Persistent link: https://www.econbiz.de/10003965749
Saved in:
8
How organizational citizenship behavior mediates between internal marketing and service quality : the case of Iranian GAS company
SeyedJavadin, SeyedReza
;
Rayej, Hamzeh
;
Yazdani, Hamidreza
- In:
International journal of quality & reliability management
29
(
2012
)
5
,
pp. 512-530
Persistent link: https://www.econbiz.de/10009570887
Saved in:
9
Bank service quality (BSQ) index : an indicator of service performance
Abdullah, Firdaus
;
Suhaimi, Rosita
;
Saban, Gluma
; …
- In:
International journal of quality & reliability management
28
(
2011
)
5
,
pp. 542-555
Persistent link: https://www.econbiz.de/10009230305
Saved in:
10
Ranking airlines' service quality factors using a fuzzy approach : study of the Iranian society
Mehran Nejati
;
Nejati, Mostafa
;
Shafaei, Azadeh
- In:
International journal of quality & reliability management
26
(
2009
)
3
,
pp. 247-260
Persistent link: https://www.econbiz.de/10009525027
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