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Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani; Jussila, Kari - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter; Bäckström, Ingela; Rönnbäck, Åsa - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
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Learning from criticisms of quality management
Barouch, Gilles; Kleinhans, Stéphane - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 201-216
Persistent link: https://www.econbiz.de/10011400693
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Attitudes toward quality improvement among healthcare professionals : lessons from a hospital-wide quality initiative
Siverbo, Kristian; Eriksson, Henrik; Raharjo, Hendry; … - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 203-212
Persistent link: https://www.econbiz.de/10010404590
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E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi; Dean, David; Farhani, Iklima - In: International journal of quality and service sciences 16 (2024) 1, pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
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Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo; Morante, Diego; Tegethoff, Thomas; … - In: International journal of quality and service sciences 16 (2024) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
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Quality perception of accounting firm customers
Mainardes, Emerson Wagner; Sousa, Gerlane da Silva - In: International journal of quality and service sciences 14 (2022) 4, pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
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The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo - In: International journal of quality and service sciences 14 (2022) 3, pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
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Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young; Ali, Shujaat; Song, Hojun; Shin, Wan Seon - In: International journal of quality and service sciences 14 (2022) 2, pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
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A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki - In: International journal of quality and service sciences 8 (2016) 3, pp. 334-344
Persistent link: https://www.econbiz.de/10011623953