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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Kundenzufriedenheit
58
Customer satisfaction
57
Quality management
33
Qualitätsmanagement
32
Consumer behaviour
30
Konsumentenverhalten
30
Beziehungsmarketing
25
Relationship marketing
25
Dienstleistungssektor
19
Service industry
19
Hochschule
12
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Higher education institution
11
Hospital
11
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
Schweden
9
Services
9
Sweden
9
Dienstleistung
8
Emotion
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Innovation
7
Quality
7
Arbeitszufriedenheit
6
Customer integration
6
Job satisfaction
6
Kundenintegration
6
Patienten
6
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Undetermined
56
Free
3
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Article
124
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Article in journal
122
Aufsatz in Zeitschrift
122
Conference paper
12
Konferenzbeitrag
12
Case study
3
Fallstudie
3
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English
124
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All
Svensson, Göran
6
Padin, Carmen
4
Edvardsson, Bo
3
Rönnbäck, Åsa
3
Svari, Sander
3
Astrini, Nidya Judhi
2
Brege, Staffan
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard-Park, Su Mi
2
Dean, David
2
Enquist, Bo
2
Grønholdt, Lars
2
He, Zhen
2
Karlsson, Margareta
2
Longbottom, David
2
Martensen, Anne
2
Ojasalo, Katri
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Rafikul Islam
2
Rakhmawati, Tri
2
Selim Ahmed
2
Sharabi, Moshe
2
Sik, Sumaedi
2
Slåtten, Terje
2
Splendiani, Simone
2
Witell, Lars
2
Zhang, Min
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
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Published in...
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International journal of quality and service sciences
Discussion paper series / IZA
892
NBER working paper series
615
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
542
NBER Working Paper
528
IZA Discussion Paper
453
International journal of hospitality management
438
Journal of business research : JBR
360
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
CESifo working papers
235
Working paper
228
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
199
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
163
Service business
157
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
Journal of Services Marketing
132
International journal of productivity and quality management : IJPQM
128
Tourism management : research, policies, practice
128
International journal of services and operations management
124
Journal of travel and tourism marketing
124
International journal of quality & reliability management
122
Applied economics
117
Industrial marketing management : the international journal for industrial and high-tech firms
116
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ECONIS (ZBW)
122
OLC EcoSci
2
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1
Service productivity as mutual learning
Grönroos, Christian
;
Ojasalo, Katri
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 296-311
Persistent link: https://www.econbiz.de/10011400704
Saved in:
2
Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett
- In:
International journal of quality and service sciences
5
(
2013
)
4
,
pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
Saved in:
3
ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri
;
Sik, Sumaedi
;
Astrini, Nidya Judhi
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
Saved in:
4
Assessment of the telephone service provision
Jankalova, Miriam
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
Saved in:
5
Reflective practice as a determinant of performance outcomes in services
Saunila, Minna
;
Ukko, Juhani
- In:
International journal of quality and service sciences
7
(
2015
)
4
,
pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
Saved in:
6
Service climate in knowledge-intensive, internal service settings
Jia, Ronnie
;
Reich, Blaize Horner
;
Jia, Heather H.
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
Saved in:
7
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
8
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
9
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
10
A sustainable business model in services : an assessment and validation
Høgevold, Nils M.
;
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011300155
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