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Management processes and management's role in customer value creation
Åslund, Anna; Bäckström, Ingela - In: International journal of quality and service sciences 9 (2017) 2, pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
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Failure factors in healthcare quality improvement programmes : reviewing two decades of the scientific field
Vaz, Noe; Araujo, Claudia - In: International journal of quality and service sciences 14 (2022) 2, pp. 291-310
Persistent link: https://www.econbiz.de/10013330618
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Exploring the epistemological origins of Shewhart's and Deming's theory of quality : influences from C. I. Lewis' conceptualistic pragmatism
Mauléon, Christina; Bergman, Bo - In: International journal of quality and service sciences 1 (2009) 2, pp. 160-171
Persistent link: https://www.econbiz.de/10003915365
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Quality management systems and value creation
Rönnbäck, Åsa; Witell, Lars; Enquist, Bo - In: International journal of quality and service sciences 1 (2009) 3, pp. 241-254
Persistent link: https://www.econbiz.de/10003917481
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Quality improvement activities in Swedish industry : drivers, approaches, and outcomes
Poksinska, Bozena; Pettersen, Jostein; Elg, Mattias; … - In: International journal of quality and service sciences 2 (2010) 2, pp. 206-216
Persistent link: https://www.econbiz.de/10003996743
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Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo; Gustafsson, Anders; Roos, Lars-Uno - In: International journal of quality and service sciences 2 (2010) 2, pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
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Quality management in research and development
Kumar, Vinod; Kim, Dong Young; Kumar, Uma - In: International journal of quality and service sciences 4 (2012) 2, pp. 156-174
Persistent link: https://www.econbiz.de/10009573203
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Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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A health-related quality management approach to evaluating health promotion acitvities
Bäckström, Ingela; Ericksson, Lina; Lagrosen, Yvonne - In: International journal of quality and service sciences 4 (2012) 1, pp. 76-85
Persistent link: https://www.econbiz.de/10009552359
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Quality management in hotels in the Basque country
Alvarez, M. Jesús; Jaca, Carmen; Viles, Elisabeth; … - In: International journal of quality and service sciences 4 (2012) 1, pp. 51-60
Persistent link: https://www.econbiz.de/10009552387