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Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Tsimonis, … - In: International journal of quality and service sciences 4 (2012) 1, pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
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A health-related quality management approach to evaluating health promotion acitvities
Bäckström, Ingela; Ericksson, Lina; Lagrosen, Yvonne - In: International journal of quality and service sciences 4 (2012) 1, pp. 76-85
Persistent link: https://www.econbiz.de/10009552359
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Measuring intellectual capital in the light of the EFQM Excellence Model : evidence from Hungary
Tóth, Zsuzsanna Eszter; Jónás, Tamás - In: International journal of quality and service sciences 4 (2012) 4, pp. 316-331
Persistent link: https://www.econbiz.de/10009691878
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Market orientation and service quality : opponents or colleagues
Pantouvakis, Angelos - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 89-111
Persistent link: https://www.econbiz.de/10010404690
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Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen; Ingelsson, Pernilla; Bäckström, Ingela - In: International journal of quality and service sciences 8 (2016) 3, pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
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Organizational learnability and innovability : a system for assessing, diagnosing and improving innovations
Dahlgaard-Park, Su Mi; Dahlgaard, Jens Jörn - In: International journal of quality and service sciences 2 (2010) 2, pp. 153-174
Persistent link: https://www.econbiz.de/10003996736
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A simplified lean method to capture customer voice
Teehan, Robert; Tucker, Walter - In: International journal of quality and service sciences 2 (2010) 2, pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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Service quality implementation : problems and solutions
Sharabi, Moshe; Davidow, Moshe - In: International journal of quality and service sciences 2 (2010) 2, pp. 189-205
Persistent link: https://www.econbiz.de/10003996740
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Creating benchmarks for high performing organisations
Cocks, Graeme - In: International journal of quality and service sciences 4 (2012) 1, pp. 16-26
Persistent link: https://www.econbiz.de/10009552405
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Do corporate sustainability practices enhance organizational economic performance?
Maletic, Matjaž; Maletic, Damjan; Dahlgaard, Jens Jörn; … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 184-200
Persistent link: https://www.econbiz.de/10011400408