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~isPartOf:"International journal of quality and service sciences"
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Dienstleistungsqualität
111
Service quality
111
Quality management
82
Qualitätsmanagement
81
Kundenzufriedenheit
58
Customer satisfaction
57
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
24
Relationship marketing
24
Schweden
16
Sweden
16
Health care
15
Gesundheitsversorgung
14
Hochschule
14
Krankenhaus
14
Higher education institution
13
Hospital
13
Gesundheitswesen
11
Health care system
11
Dienstleistungssektor
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Product quality
10
Produktqualität
10
Service industry
10
Performance measurement
9
Performance-Messung
9
Quality
9
Beschwerdemanagement
8
Bibliometrics
8
Bibliometrie
8
Complaint management
8
Customer service
8
Innovation
8
Kundenservice
8
Organisatorischer Wandel
8
Organizational change
8
Students
8
Studierende
8
Arbeitszufriedenheit
7
Corporate culture
7
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5
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Article
164
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162
Aufsatz in Zeitschrift
162
Conference paper
21
Konferenzbeitrag
21
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6
Fallstudie
6
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164
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Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Svensson, Göran
5
Edvardsson, Bo
4
Witell, Lars
4
Dahlgaard-Park, Su Mi
3
Elg, Mattias
3
Enquist, Bo
3
Eriksson, Henrik
3
Ingelsson, Pernilla
3
Lagrosen, Yvonne
3
Padin, Carmen
3
Palm, Klas
3
Raharjo, Hendry
3
Richardsson, Daniel
3
Tóth, Zsuzsanna Eszter
3
Astrini, Nidya Judhi
2
Bouranta, Nancy
2
Brege, Staffan
2
Camén, Carolina
2
Cini, Daniela
2
Dadfar, Hossein
2
Dahlgaard, Jens Jörn
2
Dean, David
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Di Pietro, Laura
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Goh, Thong Ngee
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Gremyr, Ida
2
Guglielmetti Mugion, Roberta
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He, Zhen
2
Heriyati, Pantri
2
Jónás, Tamás
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Karlsson, Margareta
2
Lagrosen, Stefan
2
Lapina, Inga
2
Longbottom, David
2
Pantouvakis, Angelos
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Poksinska, Bozena
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
662
International journal of productivity and quality management : IJPQM
534
The TQM journal : the international review of organizational improvement
492
International journal of quality & reliability management
465
IMF Staff Country Reports
460
Auditing : a journal of practice & theory
450
International journal of hospitality management
422
International journal of production research
380
Journal of retailing and consumer services
333
The service industries journal
319
Total quality management & business excellence
308
Managerial auditing journal
296
Journal of business research : JBR
295
International Journal of Quality & Reliability Management
263
NBER working paper series
263
Working paper / National Bureau of Economic Research, Inc.
250
International journal of production economics
244
NBER Working Paper
240
SpringerLink / Bücher
237
International journal of auditing : IJA
233
The accounting review : a publication of the American Accounting Association
233
Quality management journal : QMJ
225
Public management review
224
The journal of services marketing
211
Cogent business & management
203
Accounting horizons : a quarterly publication of the American Accounting Association
202
Managerial Auditing Journal
202
International journal of six sigma and competitive advantage : IJSSCA
186
International Journal of Public Sector Management
182
WPg : Kompetenz schafft Vertrauen
173
Discussion paper series / IZA
170
International journal of contemporary hospitality management
168
International journal of services and operations management
163
Services marketing quarterly
144
Health care management review : HCM review
139
European journal of operational research : EJOR
138
Journal of air transport management
138
Journal of hospitality marketing & management
138
Journal of accounting and public policy
135
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ECONIS (ZBW)
162
OLC EcoSci
2
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1
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
2
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
3
Key enabling factors for organizational ambidexterity in the public sector
Palm, Klas
;
Lilja, Johan
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 2-20
Persistent link: https://www.econbiz.de/10011650497
Saved in:
4
Customer orientation in a Swedish country council
Karlsson, Margareta
;
Garvare, Rickard
;
Zingmark, Karin
; …
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
Saved in:
5
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
Saved in:
6
Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
Saved in:
7
The paradigm shift to Business Excellence 2.0
Enquist, Bo
;
Johnson, Mikael
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 321-333
Persistent link: https://www.econbiz.de/10011400707
Saved in:
8
From service quality to experience : and back again?
Sundbo, Jon
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10011300148
Saved in:
9
Course evaluation by importance-performance analysis and improving actions at the Budapest University of Technology and Economics
Tóth, Zsuzsanna Eszter
;
Jónás, Tamás
;
Bérces, Roland
; …
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10009754718
Saved in:
10
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
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