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Customer orientation in a Swedish country council
Karlsson, Margareta; Garvare, Rickard; Zingmark, Karin; … - In: International journal of quality and service sciences 8 (2016) 1, pp. 2-16
Persistent link: https://www.econbiz.de/10011558908
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Building quality culture in higher education
Lycke, Liselott; Tano, Ingrid - In: International journal of quality and service sciences 9 (2017) 3/4, pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
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Using interventions to change the quality profile of an organisation
Johansson, Elisabeth; Witell, Lars; Rönnbäck, Åsa - In: International journal of quality and service sciences 5 (2013) 1, pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
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Service productivity as mutual learning
Grönroos, Christian; Ojasalo, Katri - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 296-311
Persistent link: https://www.econbiz.de/10011400704
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Competitive strategy : the link between service characteristics and customer satisfaction
Miles, Patti Collett - In: International journal of quality and service sciences 5 (2013) 4, pp. 395-414
Persistent link: https://www.econbiz.de/10010228592
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ISO 9001 in health service sector : a review and future research proposal
Rakhmawati, Tri; Sik, Sumaedi; Astrini, Nidya Judhi - In: International journal of quality and service sciences 6 (2014) 1, pp. 17-29
Persistent link: https://www.econbiz.de/10010351500
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Assessment of the telephone service provision
Jankalova, Miriam - In: International journal of quality and service sciences 8 (2016) 1, pp. 72-87
Persistent link: https://www.econbiz.de/10011558934
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Reflective practice as a determinant of performance outcomes in services
Saunila, Minna; Ukko, Juhani - In: International journal of quality and service sciences 7 (2015) 4, pp. 392-403
Persistent link: https://www.econbiz.de/10011448202
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Service climate in knowledge-intensive, internal service settings
Jia, Ronnie; Reich, Blaize Horner; Jia, Heather H. - In: International journal of quality and service sciences 8 (2016) 4, pp. 462-477
Persistent link: https://www.econbiz.de/10011641313
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Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus - In: International journal of quality and service sciences 14 (2022) 1, pp. 121-132
Persistent link: https://www.econbiz.de/10012884467