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Optimizing the service configuration with the least total cost approach
Zhao, Xiande; Lau, R.S.M.; Lam, Kokin - In: International journal of service industry management : IJSIM 13 (2002) 3-4, pp. 348-361
Persistent link: https://www.econbiz.de/10007107093
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Optimizing the service configuration with the least total cost approach
Zhao, Xiande; Lau, R.S.M.; Lam, Kokin - In: International journal of service industry management : IJSIM 13 (2002) 4, pp. 348-361
Persistent link: https://www.econbiz.de/10007108402
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Quality of work life and performance: An ad hoc investigation of two key elements in the service profit chain model
Lau, R.S.M. - In: International journal of service industry management : IJSIM 11 (2000) 5, pp. 422-437
Persistent link: https://www.econbiz.de/10007115957
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Editorial: From p-services to e-services
Li, Eldon Y.; Zhao, Xiande - In: International journal of service industry management : IJSIM 14 (2003) 5, pp. 480-482
Persistent link: https://www.econbiz.de/10007103904