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~isPartOf:"International journal of service industry management : IJSIM"
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Brown, Stephen W.
4
Michel, Stefan
3
Gremler, Dwayne D.
2
Meuter, Matthew L.
2
Cowles, Deborah L.
1
Gwinner, Kevin P.
1
Neu, Wayne A.
1
Reynoso, Javier
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International journal of service industry management : IJSIM
Journal of Service Management
23
The service industries journal
23
Journal of service management
13
The Service Industries Journal
11
Journal of the Academy of Marketing Science
9
Business horizons
7
Marketing management : a quarterly business management publication of the American Marketing Association
7
Información comercial española : ICE : revista de economía
6
Books / Edward Elgar
5
Public–Private Innovation Networks in Services
5
Business services in European economic growth
4
Información comercial española : ICE ; revista de economía
4
Journal of Services Marketing
4
Journal of business research : JBR
4
Journal of marketing
4
Papeles de economía española
4
Research policy : policy, management and economic studies of science, technology and innovation
4
Arbejdspapir / Institut for Samfundsøkonomi og Planlaegning, Roskilde Universitetscenter
3
California management review : CMR
3
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
3
Handbook on the Experience Economy
3
Harvard-Business-Manager : das Wissen der Besten
3
International Journal of Quality and Service Sciences
3
Journal of retailing
3
New horizons in the economics of innovation
3
Public-private innovation networks in services
3
Research policy : policy and management studies of science, technology and innovation
3
Routledge advances in management and business studies
3
Tijdschrift voor economische en sociale geografie : TESG
3
Trading services in the global economy
3
Business Horizons
2
Die Betriebswirtschaft : DBW
2
Economics of innovation and new technology
2
Edward Elgar E-Book Archive
2
Employee Relations
2
European review of service economics and management
2
Global economy journal : GEJ
2
Handbook on the experience economy
2
Innovation and the Creative Process
2
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1
Progress and prospects of services management in Latin America
Reynoso, Javier
- In:
International journal of service industry management : IJSIM
10
(
1999
)
5
,
pp. 401-408
Persistent link: https://www.econbiz.de/10007120396
Saved in:
2
Analyzing service failures and recoveries: A process approach
Michel, Stefan
- In:
International journal of service industry management : IJSIM
12
(
2001
)
1
,
pp. 20-33
Persistent link: https://www.econbiz.de/10007114627
Saved in:
3
The service recovery paradox: true but overrated?
Michel, Stefan
;
Meuter, Matthew L.
- In:
International journal of service industry management : IJSIM
19
(
2008
)
4
,
pp. 441-457
Persistent link: https://www.econbiz.de/10008089728
Saved in:
4
The service recovery paradox: true but overrated?
Michel, Stefan
;
Meuter, Matthew L.
- In:
International journal of service industry management : IJSIM
19
(
2008
)
3-4
,
pp. 441-457
Persistent link: https://www.econbiz.de/10008100328
Saved in:
5
Service recovery: Its value and limitations as a retail strategy
Brown, Stephen W.
;
Cowles, Deborah L.
;
Tuten, Tracy L.
- In:
International journal of service industry management : IJSIM
7
(
1996
)
5
,
pp. 32-46
Persistent link: https://www.econbiz.de/10007134281
Saved in:
6
Generating positive word-of-mouth communication through customer-employee relationships
Gremler, Dwayne D.
;
Gwinner, Kevin P.
;
Brown, Stephen W.
- In:
International journal of service industry management : IJSIM
12
(
2001
)
1
,
pp. 44-59
Persistent link: https://www.econbiz.de/10007114625
Saved in:
7
The loyalty ripple effect: Appreciating the full value of customers
Gremler, Dwayne D.
;
Brown, Stephen W.
- In:
International journal of service industry management : IJSIM
10
(
1999
)
3
,
pp. 271-291
Persistent link: https://www.econbiz.de/10007121304
Saved in:
8
Manufacturers forming successful complex business services: Designing an organization to fit the market
Neu, Wayne A.
;
Brown, Stephen W.
- In:
International journal of service industry management : IJSIM
19
(
2008
)
2
,
pp. 232-251
Persistent link: https://www.econbiz.de/10008052369
Saved in:
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