Shaping, organizing, and rethinking service innovation: a multidimensional framework
Year of publication: |
2012
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Authors: | Rubalcaba, Luis ; Michel, Stefan ; Sundbo, Jon ; Brown, Stephen W. ; Reynoso, Javier |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 23.2012, 5 (5.10.), p. 696-716
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