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~isPartOf:"International journal of service industry management : IJSIM"
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The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents
Carrillat, François A.
;
Jaramillo, Fernando
;
Mulki, Jay P.
- In:
International journal of service industry management : IJSIM
18
(
2007
)
5
,
pp. 472-490
Persistent link: https://www.econbiz.de/10007799771
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