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Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy; Collier, David A.; Jayaraman, Vaidy - In: International journal of services and operations management 28 (2017) 3, pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
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Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung; Min, Ho-key - In: International journal of services and operations management 4 (2008) 6, pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
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Lean management practices in the pharmaceutical industry
Gebauer, Heiko; Kickuth, Michael; Friedli, Thomas - In: International journal of services and operations management 5 (2009) 4, pp. 463-481
Persistent link: https://www.econbiz.de/10003858267
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Continuous maintenance quality improvement using analytic maintenance quality function deployment technique
Sugumaran, C.; Muthu, S.; Devadasan, S. R.; Pramod, V. R.; … - In: International journal of services and operations management 14 (2013) 4, pp. 509-543
Persistent link: https://www.econbiz.de/10009742823
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Development of framework for predictive maintenance in Indian manufacturing sector
Srivastava, Nishit Kumar; Modal, Sandeep - In: International journal of services and operations management 24 (2016) 1, pp. 73-98
Persistent link: https://www.econbiz.de/10011598309
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Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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An empirical study on integrated manufacturing system practiced in Indian industries : a structural equation modelling approach
Paranitharan, K. P.; Babu, T. Ramesh - In: International journal of services and operations management 34 (2019) 2, pp. 259-277
Persistent link: https://www.econbiz.de/10012154634
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An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung; Park, Byeonghwa - In: International journal of services and operations management 24 (2016) 2, pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
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Integrated management system : towards a new approach and a new model
El Yacoubi El Idrissi, Houda; Bouami, Driss; Charkaoui, … - In: International journal of services and operations management 19 (2014) 3, pp. 338-359
Persistent link: https://www.econbiz.de/10011281695
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Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan
Hong, Soon W.; Huang, Cheng-Li - In: International journal of services and operations management 8 (2011) 3, pp. 365-389
Persistent link: https://www.econbiz.de/10008988431