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Quality management practices : an internation perspective
Youssef, Mohamed A.; Youssef, Eyad M.; Saleh, Farouk - In: International journal of services and operations management 19 (2014) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10010474498
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A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
Chiarini, Andrea; Vagnoni, Emidia - In: International journal of services and operations management 18 (2014) 2, pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
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Efficacy appraisal model of TQM elements in auto industry in India
Gupta, Vineet; Kumar, Raj; Garg, Dixit - In: International journal of services and operations management 26 (2017) 1, pp. 122-140
Persistent link: https://www.econbiz.de/10011719264
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Development of software support for process FMEA : a case study
Bharathi, S. Karthik; Vinodh S; Gopi, N. - In: International journal of services and operations management 31 (2018) 4, pp. 415-432
Persistent link: https://www.econbiz.de/10012008499
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Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas; Kundum, Goutam Kumar; Manohar, … - In: International journal of services and operations management 32 (2019) 3, pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
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Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho; Quirós, Joaquín Texeira; … - In: International journal of services and operations management 29 (2018) 4, pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
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Service quality improvement at public utilities : a case
Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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Improving the quality and yield in the casting of compressor pulley through the application of total failure mode and effects analysis
Senthilmurugan, P. R.; Jegadheesan, C.; Devadasan, S. R. - In: International journal of services and operations management 29 (2018) 1, pp. 42-58
Persistent link: https://www.econbiz.de/10011849892
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Linkage between total quality and supply chain management practices and operational performance : a review
Modgil, Sachin; Sharma, Sanjay Kumar - In: International journal of services and operations management 27 (2017) 1, pp. 35-69
Persistent link: https://www.econbiz.de/10011757010
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Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of services and operations management 25 (2016) 2, pp. 173-205
Persistent link: https://www.econbiz.de/10011636414