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A framework for evaluating the status of supply chain integration
Sahu, Rajendra; Kumar, Anil; Dash, Manoj Kumar - In: International journal of services and operations management 28 (2017) 2, pp. 204-221
Persistent link: https://www.econbiz.de/10011859745
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Evaluation and improvement of service quality in information technology department of a detergent production company using the SERVQUAL approach
Ershadi, Mohammad Javad; Niaki, Seyed Taghi Akhavan; … - In: International journal of services and operations management 34 (2019) 2, pp. 228-240
Persistent link: https://www.econbiz.de/10012154632
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Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of services and operations management 25 (2016) 2, pp. 173-205
Persistent link: https://www.econbiz.de/10011636414