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~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
~subject:"Gesundheitspolitik"
~type_genre:"Article in journal"
~type_genre:"Statistics"
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Dienstleistungsqualität
Gesundheitspolitik
Gesundheitswesen
16
Health care system
16
Gesundheitsversorgung
12
Health care
12
Service quality
9
Hospital
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Krankenhaus
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Business process management
5
Prozessmanagement
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Quality management
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Qualitätsmanagement
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healthcare
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ARENA
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Agility
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Agilität
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Karppinen, Henri
3
Huiskonen, Janne
2
Koivuniemi, Jouni
2
Seppänen, Kaisa
2
Chiarini, Andrea
1
Chiarini, Luca
1
Gopi, D.
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Heidari, Mojtaba
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Jeyathilagar, D.
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Ju, Ki-Jung
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Khan, Sami A.
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Moghaddasi, Naser
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Pandi, A. Pal
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Paranitharan, K. P.
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Park, Byeonghwa
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Patri, Rojalin
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Rintala, Annastiina
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Salam, Mohammad Asif
1
Sethupathi, P. V. Rajendra
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Suresh, M.
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International journal of services and operations management
Journal of health organization and management
59
Health economics
53
Journal of health economics
44
Health care management review : HCM review
31
The European journal of health economics : HEPAC ; health economics in prevention and care
29
Health economics review
28
The TQM journal : the international review of organizational improvement
23
Health affairs : at the intersection of health, health care, and policy
21
Socio-economic planning sciences : the international journal of public sector decision-making
19
European research studies
18
Health marketing quarterly
17
Journal of business research : JBR
17
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
17
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Quality management journal : QMJ
15
Technological forecasting & social change : an international journal
15
The European journal of health economics
15
European journal of operational research : EJOR
14
Journal of public economics
13
Journal of service management
13
International journal of pharmaceutical and healthcare marketing : IJPHM
12
International journal of productivity and quality management : IJPQM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
Public management review
12
International journal of production research
11
Journal of the Operational Research Society
11
Manufacturing & service operations management : M & SOM
11
The Milbank quarterly
11
The service industries journal
11
Total quality management & business excellence
11
Omega : the international journal of management science
10
International journal of hospitality management
9
Health care management science
8
International journal of public sector management : IJPSM
8
International journal of quality & reliability management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Administrative Sciences : open access journal
7
International journal of pharmaceutical and healthcare marketing
7
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ECONIS (ZBW)
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1
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
2
Operations management in improving elderly home care
Rintala, Annastiina
;
Karppinen, Henri
;
Koivuniemi, Jouni
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 331-362
Persistent link: https://www.econbiz.de/10011635942
Saved in:
3
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
4
The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
Moghaddasi, Naser
;
Heidari, Mojtaba
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 279-305
Persistent link: https://www.econbiz.de/10012159072
Saved in:
5
Agility in healthcare services : a systematic literature exploration
Patri, Rojalin
;
Suresh, M.
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10012009028
Saved in:
6
ERP implementation in public healthcare, achievable benefits and encountered criticalities : an investigation from Italy
Chiarini, Andrea
;
Vagnoni, Emidia
;
Chiarini, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011849889
Saved in:
7
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
8
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
9
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
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