The impact of modern information technology on customer satisfaction considering the mediating role of organisational health
Naser Moghaddasi and Mojtaba Heidari
| Year of publication: |
2019
|
|---|---|
| Authors: | Moghaddasi, Naser ; Heidari, Mojtaba |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 34.2019, 3, p. 279-305
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| Subject: | modern IT | electronic services | customer satisfaction | organisational health | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Gesundheit | Health | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2019.103566 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012159072