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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 10 (2011) 3, pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
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A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 9 (2011) 4, pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
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Building antifragility in service organisations : going beyond resilience
Jaaron, Ayham A. M.; Backhouse, Chris J. - In: International journal of services and operations management 19 (2014) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011281688
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A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, A.; Backhouse, C. J. - In: International journal of services and operations management 9 (2011) 4, pp. 389-410
Persistent link: https://www.econbiz.de/10009868948
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Using a viable system model as a diagnostic tool for small-sized companies
Al-Mutairi, Saud G.; Burns, Neil D.; Backhouse, Chris J. - In: International journal of services and operations management 1 (2005) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10006014241
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Buyer-supplier behaviour in electronic reverse auctions: a relationships perspective
Dani, Samir S.; Burns, Neil D.; Backhouse, Chris J. - In: International journal of services and operations management 1 (2005) 1, pp. 22-34
Persistent link: https://www.econbiz.de/10006015423
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A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham; Backhouse, Chris - In: International journal of services and operations management 10 (2011) 3, pp. 294-315
Persistent link: https://www.econbiz.de/10009868964