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~isPartOf:"International journal of services and operations management"
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Qualitätsmanagement und Leistu...
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Quality management
90
Qualitätsmanagement
90
Performance measurement
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Performance-Messung
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Dienstleistungsqualität
38
Service quality
38
India
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Indien
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total quality management
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Devadasan, S. R.
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Smith, Alan D.
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Vinodh S
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Karim, A. N. Mustafizul
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Khairul Anuar Mohd Ali
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International journal of services and operations management
SpringerLink / Bücher
620
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
553
International journal of productivity and quality management : IJPQM
538
International journal of production research
503
International journal of quality & reliability management
436
The TQM journal : the international review of organizational improvement
427
Europäische Hochschulschriften / 5
335
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
324
International journal of production economics
321
Total quality management & business excellence
266
The international journal of productivity and performance management : IJPPM
202
International journal of six sigma and competitive advantage : IJSSCA
189
Quality management journal : QMJ
178
Gabler Edition Wissenschaft
176
European journal of operational research : EJOR
159
Benchmarking : an international journal ; BIJ
156
Springer eBook Collection
150
OECD Education Statistics
139
Journal of business research : JBR
133
NBER working paper series
122
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
119
Working paper / National Bureau of Economic Research, Inc.
116
Controlling & management review : Zeitschrift für Controlling & Management
114
Public performance & management review
114
Lehrbuch
113
Springer eBook Collection / Business and Economics
111
The international journal of productivity and performance management
107
Business process management journal
105
International journal of business excellence
105
NBER Working Paper
105
Management accounting research
103
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
101
Controller Magazin : Praxiswissen zur Unternehmenssteuerung : Mitgliederzeitschrift des Internationalen Controller Vereins und der RMA Risk Management Association & Rating Association e.V.
98
Advanced controlling : für Manager und Controller
94
International journal of quality and service sciences
94
Omega : the international journal of management science
92
Journal of management accounting research : JMAR
91
International journal of hospitality management
89
Research
86
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ECONIS (ZBW)
129
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1
The impact of total quality management (TQM) on the hospital's performance : an empirical research
Khairul Anuar Mohd Ali
;
Main, Naser Alolayyan
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 482-506
Persistent link: https://www.econbiz.de/10009786580
Saved in:
2
An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement
Digalwar, A. K.
;
Sangwan, K. S.
- In:
International journal of services and operations management
9
(
2011
)
1
,
pp. 60-82
Persistent link: https://www.econbiz.de/10009230741
Saved in:
3
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
4
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
5
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
6
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
7
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
8
Performance evaluation of TQM attainment in Indian manufacturing sector
Gupta, Vineet
;
Garg, Dixit
;
Kumar, Raj
- In:
International journal of services and operations management
29
(
2018
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011849912
Saved in:
9
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
10
Evaluation of world-class manufacturing systems : a case of Indian automotive industries
Sangwan, Kuldip S.
;
Digalwar, Abhijeet K.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 687-708
Persistent link: https://www.econbiz.de/10003765131
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