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~isPartOf:"International journal of services and operations management"
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Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
56
Service quality
56
Consumer behaviour
23
Konsumentenverhalten
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service quality
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satisfaction
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International journal of services and operations management
Journal of retailing and consumer services
422
International journal of hospitality management
384
Journal of business research : JBR
322
SOEP survey papers
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
219
The journal of services marketing
192
Tourism management : research, policies, practice
188
The service industries journal
181
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
156
SpringerLink / Bücher
153
International journal of contemporary hospitality management
141
UTB
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
113
Cogent business & management
108
Services marketing quarterly
102
The TQM journal : the international review of organizational improvement
101
International journal of productivity and quality management : IJPQM
97
Journal of air transport management
92
International journal of business information systems : IJBIS
91
Asia Pacific journal of marketing and logistics
89
Service business
89
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
85
Psychology & marketing
83
International journal of quality & reliability management
82
Total quality management & business excellence
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
Journal of the Academy of Marketing Science
74
Journal of strategic marketing
72
The international journal of bank marketing : IJBM
72
Journal of service management
71
Europäische Hochschulschriften / 5
69
International journal of quality and service sciences
68
Discussion paper series / IZA
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
60
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ECONIS (ZBW)
72
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1
Quality management system and sustainability : a Malaysian perspective
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
- In:
International journal of services and operations management
30
(
2018
)
3
,
pp. 286-317
Persistent link: https://www.econbiz.de/10011919297
Saved in:
2
Total Quality Management implementation in Research and Development organisations: a comparative study of South Korea and Taiwan
Hong, Soon W.
;
Huang, Cheng-Li
- In:
International journal of services and operations management
8
(
2011
)
3
,
pp. 365-389
Persistent link: https://www.econbiz.de/10008988431
Saved in:
3
Developing an instrument for measuring Six Sigma implementation
Jones, Erick C.
;
Parast, Mahour Mellat
;
Adams, Stephanie G.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 429-452
Persistent link: https://www.econbiz.de/10009306310
Saved in:
4
Toyota's A3 reports for improving 6-S activities : an aeronautical industry case study
Gnanaguru, R.
;
Puvaneswari, K.
;
Mallick, Jogendra
; …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10009313078
Saved in:
5
Implementation of manufacturing strategy : a multisector study of the Indian manufacturing industry
Danayach, G. S.
;
Deshmukh, S. G.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 1-33
Persistent link: https://www.econbiz.de/10003629635
Saved in:
6
Lean implementation in non-repetitive companies : a survey and analysis
Portioli-Staudacher, Alberto
;
Tantardini, Marco
- In:
International journal of services and operations management
11
(
2012
)
4
,
pp. 385-406
Persistent link: https://www.econbiz.de/10009538043
Saved in:
7
Supply chain performance measurement : a future research agenda for acquiring competitiveness through the implementation of leagile manufacturing paradigm
Maharaja, R.
;
Devadasan, S. R.
;
Sakthivel, M.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 39-50
Persistent link: https://www.econbiz.de/10011878393
Saved in:
8
Evaluating lean implementation performance in Indian MSMEs using ISM and AHP models
Ravikumar, M. M.
;
Marimuthu, K.
;
Parthiban, P.
- In:
International journal of services and operations management
22
(
2015
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10011522301
Saved in:
9
ERP implementation in public healthcare, achievable benefits and encountered criticalities : an investigation from Italy
Chiarini, Andrea
;
Vagnoni, Emidia
;
Chiarini, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011849889
Saved in:
10
The influence of banks' advice to SMEs on customer satisfaction : the case for regulation
Berggren, Björn
;
Lundahl, Nicolaus
;
Silver, Lars
; …
- In:
International journal of services and operations management
7
(
2010
)
2
,
pp. 200-214
Persistent link: https://www.econbiz.de/10008662893
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