The influence of banks' advice to SMEs on customer satisfaction : the case for regulation
Year of publication: |
2010
|
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Authors: | Berggren, Björn ; Lundahl, Nicolaus ; Silver, Lars ; Vegholm, Fatima |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 7.2010, 2, p. 200-214
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Subject: | Bank | Unternehmensberatung | Consultancy services | KMU | SME | Kundenzufriedenheit | Customer satisfaction | Schweden | Sweden |
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