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The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D.; Durbarry, Ramesh - In: International journal of services and operations management 4 (2008) 6, pp. 730-744
Persistent link: https://www.econbiz.de/10003765136
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Effects of customer services efficiency and market effectiveness on dealer performance
Rajagopal - In: International journal of services and operations management 5 (2009) 5, pp. 575-594
Persistent link: https://www.econbiz.de/10003884853
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The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel; Rekettye, Gabor - In: International journal of services and operations management 8 (2011) 2, pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
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Creating value for the business service buyer through modularity
Ulkuniemi, Pauliina; Pekkarinen, Saara - In: International journal of services and operations management 8 (2011) 2, pp. 127-141
Persistent link: https://www.econbiz.de/10008907217
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Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
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Optimal staffing policy for queueing systems with cyclic demands
Liao, Pen-yuan - In: International journal of services and operations management 7 (2010) 3, pp. 317-332
Persistent link: https://www.econbiz.de/10008798967
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An analysis on enhancing service delivery in the United States Coast Guard
Drozdowski, Tad; Daim, Tugrul U. - In: International journal of services and operations management 8 (2011) 2, pp. 142-163
Persistent link: https://www.econbiz.de/10009301504
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 12 (2012) 4, pp. 490-508
Persistent link: https://www.econbiz.de/10009576342
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Performance evaluation of metro stations in Shanghai : a service contact perspective
Gu, Wenjun; Bordoloi, Sanjeev - In: International journal of services and operations management 11 (2012) 2, pp. 151-169
Persistent link: https://www.econbiz.de/10009503746
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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553
Persistent link: https://www.econbiz.de/10009670773