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Factor analysis
13
Faktorenanalyse
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Dienstleistungsqualität
9
Service quality
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factor analysis
7
service quality
7
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International journal of services and operations management
Journal of econometrics
108
Psychometrika
107
International journal of forecasting
55
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
55
MPRA Paper
44
IMF Working Papers
42
Economics letters
40
Working paper
36
Discussion paper / Tinbergen Institute
34
Discussion paper / Centre for Economic Policy Research
28
Global business review
26
SFB 649 discussion paper
26
Economic modelling
25
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24
CESifo working papers
23
Journal of applied econometrics
23
Working paper series / European Central Bank
23
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22
Asian Agricultural Research
20
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
19
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18
NBER working paper series
18
Organizational research methods : ORM
18
CREATES research paper
17
Applied economics letters
16
Discussion paper series / IZA
16
Journal of business research : JBR
16
Social Indicators Research
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
ECB Working Paper
15
Econometric reviews
15
Journal of financial economics
15
SpringerLink / Bücher
15
CEMMAP working papers / Centre for Microdata Methods and Practice
14
Cambridge working papers in economics
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IMF working papers
14
International journal of hospitality management
14
Journal of banking & finance
14
Journal of business ethics : JOBE
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1
Developing a scale for service quality measurement in banks
Asif, Muhammad
;
Awan, Muhammad Usman
;
Jajja, Muhammad …
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
Saved in:
2
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
3
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
4
An integrated approach for designing office chair with ergonomic consideration
Mohanty, Pragyan Paramita
;
Mahapatra, Siba Sankar
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 194-220
Persistent link: https://www.econbiz.de/10010389948
Saved in:
5
Development and validation of quality management constructs for software industries : an empirical investigation from India
Digalwar, A. K.
;
Haridas, P.
;
Joseph, I. Nelson
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 453-478
Persistent link: https://www.econbiz.de/10010410861
Saved in:
6
Measuring service quality perception of students in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and operations management
25
(
2016
)
4
,
pp. 479-507
Persistent link: https://www.econbiz.de/10011636628
Saved in:
7
A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
8
Automated banks' service quality in developing economy : empirical evidences from India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
9
Alignment of dimensions towards modelling organisational supply chain agility
Mishra, Swagatika
;
Datta, Saurav
;
Mahapatra, Siba Sankar
; …
- In:
International journal of services and operations management
17
(
2014
)
1
,
pp. 88-106
Persistent link: https://www.econbiz.de/10010389450
Saved in:
10
The influence of mall shopping environment and motives on shoppers' response : a conceptual model and empirical evidence
Akroush, Mamoun N.
;
Abu-ElSamen, Amjad A.
;
Jaradat, …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 168-198
Persistent link: https://www.econbiz.de/10009313090
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