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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Quality management
90
Qualitätsmanagement
90
Customer satisfaction
56
Kundenzufriedenheit
56
India
45
Indien
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Lean Production
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Lean production
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service quality
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customer satisfaction
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AHP approach
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AHP-Verfahren
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Fuzzy sets
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Devadasan, S. R.
10
Murugesh, R.
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Karppinen, Henri
4
Shahin, Arash
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Adil, Mohd
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Amjad Khalili
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Chiarini, Andrea
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Dabestani, Reza
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Huiskonen, Janne
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Kamakoty, Juhi
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Kamble, Sachin S.
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Karim, A. N. Mustafizul
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Md Yusof Ismail
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Raut, Rakesh D.
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Seppänen, Kaisa
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Shirouyehzad, Hadi
3
Smith, Alan D.
3
Sohani, Nagendra
3
Vinodh S
3
Vinodh, S.
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Akroush, Mamoun N.
2
Al-Khalili, Amjad
2
Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Azadeh, Mohammad Ali
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Bagodi, Virupaxi
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Baker, Timothy
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Bask, Anu
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Bhamu, Jaiprakash
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Bhutta, Mohammed Khurrum
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Chaudhuri, Ranjan
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De Felice, Fabio
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Digalwar, A. K.
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Elsayed, Khaled
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Fernando, Yudi
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Franceschini, Fiorenzo
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Garg, Dixit
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Gupta, Vineet
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Huq, Faizul
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International journal of services and operations management
Journal of business research : JBR
1,002
International journal of production research
887
International journal of hospitality management
744
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
725
SpringerLink / Bücher
699
NBER working paper series
697
Working paper / National Bureau of Economic Research, Inc.
679
International journal of productivity and quality management : IJPQM
630
NBER Working Paper
573
International journal of production economics
570
The TQM journal : the international review of organizational improvement
531
International journal of quality & reliability management
497
Cogent business & management
424
Business process management journal
402
The service industries journal
390
Discussion paper series / IZA
365
Journal of retailing and consumer services
364
Total quality management & business excellence
356
Strategic management journal
335
Industrial marketing management : the international journal for industrial and high-tech firms
325
European journal of operational research : EJOR
319
Health care management review : HCM review
303
International journal of contemporary hospitality management
287
International Journal of Quality & Reliability Management
280
Technological forecasting & social change : an international journal
267
Applied economics
244
Journal of business ethics : JOBE
244
Quality management journal : QMJ
240
Discussion paper / Centre for Economic Policy Research
238
Management science : journal of the Institute for Operations Research and the Management Sciences
237
Journal of health economics
232
Small business economics : an entrepreneurship journal
228
Europäische Hochschulschriften / 5
219
Finance research letters
219
The journal of services marketing
219
Journal of health organization and management
217
Tourism management : research, policies, practice
214
Health care management science
213
Springer eBook Collection
209
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ECONIS (ZBW)
245
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1
Value creation through
lean
management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
2
Origin, principles and applications of
Lean
Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
Saved in:
3
Service quality programme developments and
lean
management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
4
The effects of
lean
production and Six Sigma on sustainable competitive advantage with moderation of suitable resources
Samarrokhi, Amir
;
Jenab, Kouroush
;
Weinsier, Philip D.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 112-125
Persistent link: https://www.econbiz.de/10011403664
Saved in:
5
Lean
concept implementation in a consulting company
Balazin, Nenad
;
Stefanic, Nedeljko
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10010127946
Saved in:
6
A framework for
lean
manufacturing implementation
Bhamu, Jaiprakash
;
Sangwan, Kuldip Singh
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 313-333
Persistent link: https://www.econbiz.de/10011636509
Saved in:
7
Improvement of customer response time using
Lean
Office
Sabur, Vanessa Fitri
;
Simatupang, Togar M.
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 59-85
Persistent link: https://www.econbiz.de/10011401296
Saved in:
8
A proposed audit pattern for the shop-floor processes in TQM,
Lean
Six Sigma and ISO 9001 environments
Chiarini, Andrea
;
Vagnoni, Emidia
- In:
International journal of services and operations management
18
(
2014
)
2
,
pp. 159-178
Persistent link: https://www.econbiz.de/10010393863
Saved in:
9
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of
Lean
Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
10
Exploratory study of adoption of
lean
management practices in Pakistani textile firms
Bhutta, Mohammed Khurrum
;
Rosado-Feger, Ana L.
;
Huq, Faizul
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 338-357
Persistent link: https://www.econbiz.de/10010127943
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