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Business process management
40
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Dienstleistungsqualität
16
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Karppinen, Henri
4
Huiskonen, Janne
3
Seppänen, Kaisa
3
Devadasan, S. R.
2
Koivuniemi, Jouni
2
Smith, Alan D.
2
Abu Bakar Sade
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Ahmed, Owais
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Airola, Merja
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Asika, Nnamdi M.
1
Awolusi, Olawumi Dele
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Azhar, Tashfeen
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Aziz, Waleed A.
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Bruno, Giuliana
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Calabrese, Armando
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International journal of services and operations management
International journal of production research
412
Business process management journal
332
SpringerLink / Bücher
299
The service industries journal
282
International journal of production economics
184
International journal of business process integration and management : IJBPIM
158
Journal of business research : JBR
120
International journal of productivity and quality management : IJPQM
107
European journal of operational research : EJOR
104
Information systems and e-business management : ISeB
100
Industrial marketing management : the international journal for industrial and high-tech firms
95
International journal of business information systems : IJBIS
92
HMD : Praxis der Wirtschaftsinformatik
88
The journal of services marketing
88
Manufacturing & service operations management : M & SOM
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
Springer eBook Collection
79
Journal of operations management
76
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
71
International journal of quality & reliability management
68
Service business
67
International journal of services technology and management
66
Lecture notes in business information processing : LNBIP
63
The TQM journal : the international review of organizational improvement
63
Europäische Hochschulschriften / 5
59
Gabler Edition Wissenschaft
59
Journal of service management
59
Journal of industrial engineering and management : JIEM
56
Business Process Management Journal
55
IEEE transactions on engineering management : EM
55
International journal of process management and benchmarking : IJPMB
55
Journal of retailing and consumer services
55
NBER working paper series
55
Total quality management & business excellence
55
Production and operations management : an international journal of the Production and Operations Management Society
54
Journal of service research : JSR
53
International journal of six sigma and competitive advantage : IJSSCA
51
Springer eBook Collection / Business and Economics
49
Working paper
47
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ECONIS (ZBW)
74
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1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
3
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
4
Organisational management through performance indicators
Kipper, Liane Mahlmann
;
Nara, Elpidio Oscar Benitez
; …
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 447-464
Persistent link: https://www.econbiz.de/10012162858
Saved in:
5
Value creation through
lean
management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
6
Business process change and inadvertent mischarging
Brady, Malcolm
;
Lynn, Theodore
;
Davis, Paul
- In:
International journal of services and operations management
5
(
2009
)
1
,
pp. 66-75
Persistent link: https://www.econbiz.de/10003811181
Saved in:
7
Modularity in logistics services : a business model and process view
Bask, Anu
;
Lipponen, Mervi
;
Rajahonka, Mervi
;
Tinnilä, …
- In:
International journal of services and operations management
10
(
2011
)
4
,
pp. 379-399
Persistent link: https://www.econbiz.de/10009382436
Saved in:
8
Improvement of customer response time using
Lean
Office
Sabur, Vanessa Fitri
;
Simatupang, Togar M.
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 59-85
Persistent link: https://www.econbiz.de/10011401296
Saved in:
9
Seafaring staff scheduling
Ammar, Mohamed Haykal
;
Benaissa, Mounir
;
Chabchoub, Habib
- In:
International journal of services and operations management
19
(
2014
)
2
,
pp. 229-249
Persistent link: https://www.econbiz.de/10011281702
Saved in:
10
Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies
Asika, Nnamdi M.
;
Awolusi, Olawumi Dele
- In:
International journal of services and operations management
15
(
2013
)
1
,
pp. 28-43
Persistent link: https://www.econbiz.de/10009752626
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