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Developing a self-diagnostic framework for assessing service excellence
Asif, Muhammad; Gouthier, Matthias H. J. - In: International journal of services and operations management 20 (2015) 4, pp. 441-460
Persistent link: https://www.econbiz.de/10011403639
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Developing a scale for service quality measurement in banks
Asif, Muhammad; Awan, Muhammad Usman; Jajja, Muhammad … - In: International journal of services and operations management 23 (2016) 2, pp. 153-168
Persistent link: https://www.econbiz.de/10011584478
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Developing a scale for measuring service quality in the public sector
Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432
Persistent link: https://www.econbiz.de/10011636001