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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
56
Kundenzufriedenheit
56
Quality management
34
Qualitätsmanagement
34
service quality
34
Consumer behaviour
27
Konsumentenverhalten
27
Hospital
26
Krankenhaus
26
India
25
Indien
25
Beziehungsmarketing
23
Relationship marketing
23
customer satisfaction
15
Performance measurement
14
Performance-Messung
14
Gesundheitswesen
13
Health care system
13
Dienstleistungssektor
12
Gesundheitsversorgung
12
Health care
12
Service industry
12
Lieferkette
11
Supply chain
11
Business process management
10
Customer service
10
Factor analysis
10
Faktorenanalyse
10
Kundenservice
10
Prozessmanagement
10
SERVQUAL
10
Structural equation model
10
Strukturgleichungsmodell
10
Bank
8
Electronic Banking
8
Electronic banking
8
Measurement
8
Messung
8
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133
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133
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4
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English
133
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Karppinen, Henri
4
Shahin, Arash
4
Smith, Alan D.
4
Adil, Mohd
3
Dabestani, Reza
3
Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shirouyehzad, Hadi
3
Sohani, Nagendra
3
Akroush, Mamoun N.
2
Arabzad, S. Mohammad
2
Aryanezhad, Mir-Bahador
2
Asif, Muhammad
2
Azadeh, Mohammad Ali
2
Bagodi, Virupaxi
2
Chaudhuri, Ranjan
2
Chiarini, Andrea
2
Fernando, Yudi
2
Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khairul Anuar Mohd Ali
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Main, Naser Alolayyan
2
Min, Ho-key
2
Offodile, O. Felix
2
Raut, Rakesh D.
2
Rouhollah, Fatemeh
2
Sajadi, Seyed Mojtaba
2
Satapathy, Suchismita
2
Abdollahi, Mohammad
1
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
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International journal of services and operations management
NBER working paper series
730
Working paper / National Bureau of Economic Research, Inc.
617
NBER Working Paper
580
International journal of hospitality management
576
Journal of retailing and consumer services
426
Journal of business research : JBR
392
The service industries journal
339
Journal of health economics
318
Health care management review : HCM review
297
SpringerLink / Bücher
263
Discussion paper series / IZA
251
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Discussion paper / Centre for Economic Policy Research
237
International journal of contemporary hospitality management
234
The journal of services marketing
223
Journal of health organization and management
219
Health care management science
216
International journal of industrial organization
200
European journal of operational research : EJOR
198
Health economics
197
Management science : journal of the Institute for Operations Research and the Management Sciences
195
International journal of business information systems : IJBIS
180
Technological forecasting & social change : an international journal
177
Journal of hospitality marketing & management
175
Auditing : a journal of practice & theory
174
CESifo working papers
172
Journal of air transport management
169
Tourism management : research, policies, practice
167
Cogent business & management
158
Working paper
155
Services marketing quarterly
151
The TQM journal : the international review of organizational improvement
147
International journal of productivity and quality management : IJPQM
144
IZA Discussion Paper
140
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
138
Journal of travel and tourism marketing
137
The European journal of health economics : HEPAC ; health economics in prevention and care
136
Applied economics
135
Journal of Services Marketing
135
International journal of quality & reliability management
133
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ECONIS (ZBW)
133
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1
Development of a model to analyse the factors affecting RFID technology acceptance in small and medium-sized enterprises
Pool, Javad Khazaei
;
Asian, Sobhan
;
Arabzad, S. Mohammad
; …
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 468-494
Persistent link: https://www.econbiz.de/10011860865
Saved in:
2
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
3
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's
hospital
in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
Saved in:
4
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
5
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
6
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
7
The perceived importance of major RFID-related technology initiatives among retail store managers
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
5
(
2009
)
4
,
pp. 520-547
Persistent link: https://www.econbiz.de/10003858281
Saved in:
8
Gender preferences concerning identity theft and technology-related issues with sports e-ticketing
Smith, Amber A.
;
Smith, Alan D.
;
Gopalakrishna-Remani, …
- In:
International journal of services and operations management
13
(
2012
)
3
,
pp. 279-309
Persistent link: https://www.econbiz.de/10009660754
Saved in:
9
Identifying and evaluating cognitive factors influencing the acceptance of mobile payment services
Shahin, Arash
;
Mahyari, Hamze Kazemi
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 210-227
Persistent link: https://www.econbiz.de/10012154630
Saved in:
10
Analysing the performance of emergency department by simulation : the case of Sirjan
hospital
Sepehri, Zahra
;
Arabzad, S. Mohammad
;
Sajadi, Seyed Mojtaba
- In:
International journal of services and operations management
20
(
2015
)
3
,
pp. 289-301
Persistent link: https://www.econbiz.de/10011403157
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