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~isPartOf:"International journal of services and operations management"
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Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
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Service quality
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India
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Customer satisfaction
17
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Devadasan, S. R.
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Smith, Alan D.
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Vinodh S
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Amjad Khalili
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Min, Ho-key
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Shalij, P. R.
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
531
International journal of productivity and quality management : IJPQM
469
The TQM journal : the international review of organizational improvement
418
International journal of quality & reliability management
399
International journal of production research
379
MPRA Paper
354
ERIM Report Series Research in Management
271
Total quality management & business excellence
247
International journal of production economics
245
Economics Papers from University Paris Dauphine
206
IZA Discussion Papers
194
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
175
Ovidius University Annals, Economic Sciences Series
149
Journal of business research : JBR
143
management revue. Socio-economic Studies
134
Journal of Entrepreneurial Finance
132
Papers on Entrepreneurship, Growth and Public Policy
131
Jena Economic Research Papers
126
Post-Print / HAL
120
Annals of Faculty of Economics
113
REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT
112
SpringerLink / Bücher
106
IFN Working Paper
105
Discussion paper series / IZA
103
Amfiteatru economic : an economic and business research periodical
100
European journal of operational research : EJOR
99
Cogent business & management
98
IZA Discussion Paper
90
Management and Marketing Journal
89
ZEW Discussion Papers
89
Administrative Sciences
84
International journal of quality and service sciences
82
Benchmarking : an international journal ; BIJ
77
The international journal of productivity and performance management : IJPPM
76
Business process management journal
72
International journal of business excellence
70
Cuadernos de Gestión
69
Amfiteatru Economic Journal
67
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ECONIS (ZBW)
94
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1
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
2
Linkages of QMS and soft EMS : perceptions of operations managers as modelled by SEM
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
; …
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 341-360
Persistent link: https://www.econbiz.de/10012159138
Saved in:
3
Quality management system and sustainability : a Malaysian perspective
Amjad Khalili
;
Md Yusof Ismail
;
Karim, A. N. Mustafizul
- In:
International journal of services and operations management
30
(
2018
)
3
,
pp. 286-317
Persistent link: https://www.econbiz.de/10011919297
Saved in:
4
How initiatives renew operations strategy and its linkage to competitive strategy : a micro-level perspective
Adamides, Emmanuel D.
;
Karfaki, Eleni
- In:
International journal of services and operations management
26
(
2017
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10011731622
Saved in:
5
A framework for a customer approach to
performance
measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
6
The role of strategic human resource management (SHRM) impacting employee's
performance
through perceived organisational support in a manpower agency of international airlines at C...
Crispin, C. Colin
;
Vasumathi, A.
;
Subashini, R.
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 217-234
Persistent link: https://www.econbiz.de/10011584485
Saved in:
7
A three-stage data envelopment analysis approach to measure the effect of job satisfaction on organisational
performance
in law enforcement agencies
Aristovnik, Aleksander
;
Seljak, Janko
;
Tomaževič, Nina
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 294-312
Persistent link: https://www.econbiz.de/10011636500
Saved in:
8
Performance
optimisation of mammography clinics with non-crisp inputs by an integrated fuzzy simulation approach
Azadeh, Mohammad Ali
;
Rouhollah, Fatemeh
;
Tavasoli, Yashar
- In:
International journal of services and operations management
19
(
2014
)
3
,
pp. 514-531
Persistent link: https://www.econbiz.de/10011281687
Saved in:
9
Supply chain strategy and organisational
performance
: role of core operational functions
Jajja, Muhammad Shakeel Sadiq
;
Brah, Shaukat Ali
; …
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 330-349
Persistent link: https://www.econbiz.de/10010389421
Saved in:
10
Origin, principles and applications of Lean Six Sigma concept : extractions from literature arena
Dave, Darshana Kishorbhai
;
Murugesh, R.
;
Devadasan, S. R.
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 123-142
Persistent link: https://www.econbiz.de/10011522561
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