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~isPartOf:"International journal of services and operations management"
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Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
26
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India
22
Indien
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Beziehungsmarketing
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Relationship marketing
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customer satisfaction
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Dienstleistungssektor
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Service industry
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Performance measurement
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Performance-Messung
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Customer service
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Kundenservice
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SERVQUAL
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Factor analysis
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Messung
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Bankgeschäft
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SEM
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Karppinen, Henri
4
Adil, Mohd
3
Dabestani, Reza
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Huiskonen, Janne
3
Kamakoty, Juhi
3
Seppänen, Kaisa
3
Shahin, Arash
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Shirouyehzad, Hadi
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Sohani, Nagendra
3
Akroush, Mamoun N.
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Aryanezhad, Mir-Bahador
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Asif, Muhammad
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Bagodi, Virupaxi
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Chaudhuri, Ranjan
2
Fernando, Yudi
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Franceschini, Fiorenzo
2
Kamble, Sachin S.
2
Khan, Mohammed Naved
2
Khare, Arpita
2
Koivuniemi, Jouni
2
Lotfi, Farhad Hosseinzadeh
2
Mahanty, Biswajit
2
Raut, Rakesh D.
2
Satapathy, Suchismita
2
Smith, Alan D.
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adams, Samuel
1
Adeinat, Iman M.
1
Agrawal, Anand Mohan
1
Agrawal, Vivek
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Ahmad, Haseeb
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Akhtar, Asif
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alawamleh, Mohammad
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
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International journal of services and operations management
International journal of hospitality management
424
Journal of retailing and consumer services
333
The service industries journal
321
Journal of business research : JBR
260
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
NBER working paper series
213
The journal of services marketing
213
Working paper / National Bureau of Economic Research, Inc.
206
NBER Working Paper
190
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
163
Services marketing quarterly
148
Journal of hospitality marketing & management
138
Journal of air transport management
137
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
129
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
120
International journal of productivity and quality management : IJPQM
119
International journal of quality & reliability management
117
International journal of quality and service sciences
113
SpringerLink / Bücher
112
Service business
110
International journal of business information systems : IJBIS
108
Cogent business & management
106
Health care management review : HCM review
106
Journal of service research : JSR
106
Policy research working paper : WPS
100
Total quality management & business excellence
97
Discussion paper series / IZA
96
Journal of service management
96
International journal of production research
95
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
93
HMD : Praxis der Wirtschaftsinformatik
90
Discussion paper / Centre for Economic Policy Research
88
Economics of education review
83
Working paper
83
International journal of services, economics and management
82
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ECONIS (ZBW)
104
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1
Applying operations management models for facility location problem in cloud computing environments
Babu, L. D. Dhinesh
;
Krishna, P. Venkata
- In:
International journal of services and operations management
15
(
2013
)
1
,
pp. 1-27
Persistent link: https://www.econbiz.de/10009752628
Saved in:
2
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
3
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
4
A framework for service quality improvement in multi-stage processes
Roy, Sheila
;
Mukherjee, Indrajit
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 150-174
Persistent link: https://www.econbiz.de/10011380057
Saved in:
5
Efficiency evaluation of a private bank's branches with service quality approach by data envelopment analysis
Tavakoli, Mohammad Mahdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of services and operations management
16
(
2013
)
4
,
pp. 427-442
Persistent link: https://www.econbiz.de/10010354436
Saved in:
6
Assessment of upstream service quality of supply chain
Kamakoty, Juhi
;
Sohani, Nagendra
- In:
International journal of services and operations management
22
(
2015
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10011459009
Saved in:
7
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
8
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
9
An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Kahnali, Reza Ahmadi
;
Esmaeili, Ahmad
- In:
International journal of services and operations management
21
(
2015
)
3
,
pp. 289-309
Persistent link: https://www.econbiz.de/10011403668
Saved in:
10
Analysis of the gap between customers' perceptions and employees' expectations of service quality based on fuzzy SERVQUAL logic (case study: Mofid children's hospital in Tehran, Ir...
Mashhadiabdol, Maryam
;
Sajadi, Seyed Mojtaba
;
Talebi, Kambiz
- In:
International journal of services and operations management
17
(
2014
)
2
,
pp. 119-141
Persistent link: https://www.econbiz.de/10010389953
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