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Framing transformation dynamics towards service-orientation : alternative trajectories of B2B relations
Lappalainen, Inka; Valjakke, Tiina; Ahonen, Toni; … - In: International journal of services and operations management 32 (2019) 2, pp. 131-157
Persistent link: https://www.econbiz.de/10012008950
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Modelling the customer relationship management in a multi-layer supply chain considering product life cycle
Mehrmanesh, Hassan; Parikhi, Sahar; Fazlollahtabar, Hamed - In: International journal of services and operations management 16 (2013) 4, pp. 525-547
Persistent link: https://www.econbiz.de/10010354415
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Insights into integration for supply chain redesign in service and product-focused firms
Dobrzykowski, David D.; Tran, Oanh T.; Hong, Paul - In: International journal of services and operations management 8 (2011) 3, pp. 260-282
Persistent link: https://www.econbiz.de/10008988443
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Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi; Bask, Anu; Lipponen, Mervi - In: International journal of services and operations management 16 (2013) 2, pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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Business-to-business online reverse auctions : a literature review and a call for research
Sehwail, Loay M.; Ingalls, Ricki G.; Pratt, David B. - In: International journal of services and operations management 4 (2008) 4, pp. 498-520
Persistent link: https://www.econbiz.de/10003750953
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An empirical analysis on the impact of risk on customer loyalty in electronic commerce
Ramanathan, Ramakrishnan - In: International journal of services and operations management 9 (2011) 2, pp. 183-201
Persistent link: https://www.econbiz.de/10009270121
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Type of procurement and operational performance: comparing e-procurement and offline purchasing
Thurasamy Ramayah; Roy, Matthew H.; Li, Koh Bee; Maamor … - In: International journal of services and operations management 3 (2007) 3, pp. 279-296
Persistent link: https://www.econbiz.de/10003471847
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Supply chain benefits from consortia e-marketplaces : a case study of AeroDefence
Johnson, Michael - In: International journal of services and operations management 8 (2011) 4, pp. 449-470
Persistent link: https://www.econbiz.de/10009153477
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Creating value with integrated B2B solutions : an empirical study of network maintenance services
Pynnönen, Mikko; Immonen, Mika; Hallikas, Jukka - In: International journal of services and operations management 32 (2019) 2, pp. 249-267
Persistent link: https://www.econbiz.de/10012008990