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~isPartOf:"International journal of services and operations management"
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Quality Costing
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Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
Kundenzufriedenheit
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total quality management
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SERVQUAL
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Devadasan, S. R.
6
Murugesh, R.
3
Smith, Alan D.
3
Vinodh S
3
Al-Khalili, Amjad
2
Amjad Khalili
2
Baker, Timothy
2
Chiarini, Andrea
2
Digalwar, A. K.
2
Garg, Dixit
2
Gupta, Vineet
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Jegadheesan, C.
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Kamakoty, Juhi
2
Karim, A. N. Mustafizul
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Kumar, Raj
2
Mathiyazhagan, Maathai K.
2
Md Yusof Ismail
2
Min, Ho-key
2
Paranitharan, K. P.
2
Shalij, P. R.
2
Sohani, Nagendra
2
Subari, Khairanum
2
Adams, Stephanie G.
1
Afruzi, Elham Nabipoor
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Akbulut, Asli Yagmur
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Alawamleh, Mohammad
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Anbuoli, P.
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Ashley, Nancy W.
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Asokan, P.
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Babbar, Sunil
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Bhaskar, N. Udaya
1
Bhola, Prabha
1
Bouami, Driss
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Chadha, Suresh Kumar
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
530
International journal of productivity and quality management : IJPQM
492
The TQM journal : the international review of organizational improvement
422
International journal of quality & reliability management
409
International journal of production research
361
Total quality management & business excellence
255
International Journal of Quality & Reliability Management
224
International journal of production economics
219
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
180
Working paper / National Bureau of Economic Research, Inc.
140
European journal of operational research : EJOR
124
SpringerLink / Bücher
124
NBER working paper series
116
NBER Working Paper
103
Journal of business economics : JBE
95
Discussion paper / Centre for Economic Policy Research
93
The TQM Magazine
90
International journal of quality and service sciences
83
Europäische Hochschulschriften / 5
82
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
78
The TQM Journal
77
Discussion paper series / IZA
75
Benchmarking : an international journal ; BIJ
67
International journal of process management and benchmarking : IJPMB
64
International journal of business excellence
62
International Journal of Operations & Production Management
61
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
60
Working paper
60
Business process management journal
59
Discussion paper
57
Journal of industrial engineering and management : JIEM
56
Amfiteatru economic : an economic and business research periodical
55
Health care management review : HCM review
55
IZA Discussion Papers
55
CESifo working papers
51
IEEE transactions on engineering management : EM
50
Management science : journal of the Institute for Operations Research and the Management Sciences
50
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ECONIS (ZBW)
89
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1
Assuring quality at the source with varying worker skills : economic justification of the online repair policy
Shin, Dooyoung
;
Min, Ho-key
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10003765133
Saved in:
2
Implementation of Six Sigma approach to quality improvement in a multinational automotive parts manufacturer in India : a case study
Krishna, Radha
;
Dangayach, Dovind Sharan
;
Motwani, …
- In:
International journal of services and operations management
4
(
2008
)
2
,
pp. 264-276
Persistent link: https://www.econbiz.de/10003664063
Saved in:
3
On the trade-off between remanufacturing and recycling
Rajapakshe, Tharanga
;
Dawande, Milind
;
Sriskandarajah, …
- In:
International journal of services and operations management
14
(
2013
)
1
,
pp. 1-53
Persistent link: https://www.econbiz.de/10009704264
Saved in:
4
Understanding the importance of total quality management dimensions : critical review of soft and hard aspects
Al-Khalili, Amjad
;
Subari, Khairanum
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 468-482
Persistent link: https://www.econbiz.de/10010474966
Saved in:
5
The interrelationship between ISO 9000 and total quality management : an empirical investigation with a focus on soft and hard TQM dimensions
Al-Khalili, Amjad
;
Subari, Khairanum
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 429-448
Persistent link: https://www.econbiz.de/10010474968
Saved in:
6
Development and validation of quality management constructs for software industries : an empirical investigation from India
Digalwar, A. K.
;
Haridas, P.
;
Joseph, I. Nelson
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 453-478
Persistent link: https://www.econbiz.de/10010410861
Saved in:
7
Sales force behaviour and best practice pricing drive a product's return on investment
Baker, Timothy
;
Collier, David A.
;
Jayaraman, Vaidy
- In:
International journal of services and operations management
28
(
2017
)
3
,
pp. 335-358
Persistent link: https://www.econbiz.de/10011862544
Saved in:
8
Integrated quality management and sustainability for enhancing the competitiveness of tourism in Egypt
Eraqi, Mohammed I.
- In:
International journal of services and operations management
5
(
2009
)
1
,
pp. 14-28
Persistent link: https://www.econbiz.de/10003811172
Saved in:
9
A closed-loop recycling system with a minimum allowed quality level on returned products
Hwang, Hark
;
Ko, Young Dae
;
Yune, Sang Hun
;
Ko, Chang Seong
- In:
International journal of services and operations management
5
(
2009
)
6
,
pp. 758-773
Persistent link: https://www.econbiz.de/10003903503
Saved in:
10
Managing healthcare quality in project management framework
Dey, Prasanta K.
;
Hariharan, Seetharaman
;
Chen, Deryk
- In:
International journal of services and operations management
3
(
2007
)
3
,
pp. 261-278
Persistent link: https://www.econbiz.de/10003471842
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