Similar Search Results

Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications

Negi, Rakshit - In: International journal of services and operations management 7 (2010) 3, pp. 333-350

Persistent link: https://www.econbiz.de/10008798963

Determinants of female employees job satisfaciton in hotels in Malaysia : an empirical study

Shiva Hashemi; Jamil Jusoh; Azizan Marzuki; Shaian Kiumarsi - In: International journal of services and operations management 31 (2018) 2, pp. 191-206

Persistent link: https://www.econbiz.de/10011978941

Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany

Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553

Persistent link: https://www.econbiz.de/10009670773

The level of service quality in the mobile telephony sector : the case of Mauritius

Mahadeo, J. D.; Durbarry, Ramesh - In: International journal of services and operations management 4 (2008) 6, pp. 730-744

Persistent link: https://www.econbiz.de/10003765136

A development model of factors affecting customer loyalty to mobile service providers in Thailand

Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506

Persistent link: https://www.econbiz.de/10011878321

Customer input failures in service processes

Seppänen, Kaisa; Huiskonen, Janne; Karppinen, Henri - In: International journal of services and operations management 17 (2014) 4, pp. 439-452

Persistent link: https://www.econbiz.de/10010410864

Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?

Daskin, Mustafa; Azilah Kasim - In: International journal of services and operations management 23 (2016) 4, pp. 467-485

Persistent link: https://www.econbiz.de/10011588653

The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters

Chinchilla, Andrés; Sepúlveda, César J.; Madero, Sergio - In: International journal of services and operations management 32 (2019) 3, pp. 339-361

Persistent link: https://www.econbiz.de/10012009018

A framework for a customer approach to performance measurement in a service context

Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220

Persistent link: https://www.econbiz.de/10011522569

Antecedents of customer satisfaction and purchase intention with mobile shopping system use

Chen, Lisa Y. - In: International journal of services and operations management 15 (2013) 3, pp. 259-274

Persistent link: https://www.econbiz.de/10010127947

1
2
3
4
5
6
7
8
9
10
Next
Last