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~isPartOf:"International journal of services and operations management"
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Dienstleistungssektor
33
Service industry
33
Dienstleistungsqualität
16
Service quality
16
Customer satisfaction
9
Dienstleistung
9
Kundenzufriedenheit
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Beziehungsmarketing
8
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Qualitätsmanagement
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services
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Betriebliche Wertschöpfung
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Dienstleistungsmanagement
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Consumer behaviour
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service quality
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Dienstleistungsmarketing
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Freie Berufe
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Huiskonen, Janne
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Seppänen, Kaisa
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Abu Bakar Sade
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Ahmed, Owais
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Airola, Merja
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International journal of services and operations management
The service industries journal
310
SpringerLink / Bücher
296
Journal of business research : JBR
132
The journal of services marketing
122
Journal of service management
99
International journal of production economics
79
Europäische Hochschulschriften / 5
78
Journal of service research : JSR
78
Industrial marketing management : the international journal for industrial and high-tech firms
74
Ifo Schnelldienst
73
Springer eBook Collection
72
Service business
70
International journal of services technology and management
67
European journal of operational research : EJOR
66
Schriften zum Produktionsmanagement
61
Journal of retailing and consumer services
59
Research
59
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Gabler Edition Wissenschaft
56
Information systems and e-business management : ISeB
55
International journal of production research
53
Journal of Services Marketing
52
NBER working paper series
51
Springer eBook Collection / Business and Economics
49
The journal of business & industrial marketing
49
International journal of hospitality management
48
Working paper
46
International journal of business information systems : IJBIS
44
MPRA Paper
44
Services marketing quarterly
44
Working paper / National Bureau of Economic Research, Inc.
43
Discussion paper
42
HMD : Praxis der Wirtschaftsinformatik
42
Working Papers / eSocialSciences
41
Discussion paper / Centre for Economic Policy Research
39
Technological forecasting & social change : an international journal
39
ifo Schnelldienst
39
Journal of service research
38
NBER Working Paper
38
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ECONIS (ZBW)
45
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1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
3
A review of DEA-based resource and cost allocation models : implications for
services
White, Sheneeta W.
;
Bordoloi, Sanjeev K.
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 86-101
Persistent link: https://www.econbiz.de/10011402352
Saved in:
4
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
5
Shift from product supply chain management to
services
supply chain management : a review
Thakur, Vikas
;
Anbanandam, Ramesh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 316-346
Persistent link: https://www.econbiz.de/10011588166
Saved in:
6
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
7
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector : a study of service industry in India
Gupta, V. K.
- In:
International journal of services and operations management
23
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011559949
Saved in:
8
Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi
;
Bask, Anu
;
Lipponen, Mervi
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
Saved in:
9
Impact of service co-creation on performance of firms : the mediating role of market oriented strategies
Verma, Rajeev
;
Rajagopal
;
Mercado, Pável Reyes
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009786589
Saved in:
10
A classification of service facilities, servicescapes and service factories
Tinnilä, Markku
- In:
International journal of services and operations management
11
(
2012
)
3
,
pp. 267-291
Persistent link: https://www.econbiz.de/10009512839
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