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~isPartOf:"International journal of services and operations management"
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Dienstleistungssektor
33
Service industry
33
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
8
Kundenzufriedenheit
8
Quality management
7
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International journal of services and operations management
The service industries journal
274
Journal of business research : JBR
188
Technological forecasting & social change : an international journal
175
SpringerLink / Bücher
118
European journal of operational research : EJOR
107
International journal of production research
101
The journal of services marketing
90
Journal of retailing and consumer services
88
International journal of production economics
87
Industrial marketing management : the international journal for industrial and high-tech firms
80
International journal of business information systems : IJBIS
80
Journal of information & knowledge management : JIKM
79
Service business
71
International journal of hospitality management
65
Tourism management : research, policies, practice
62
Journal of service management
58
Journal of service research : JSR
57
NBER working paper series
56
IEEE transactions on engineering management : EM
50
International journal of services technology and management
50
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
49
Discussion paper
47
Information systems and e-business management : ISeB
47
Springer eBook Collection
45
NBER Working Paper
40
Electronic commerce research
39
Structural change and economic dynamics : SC+ED
39
Working paper / National Bureau of Economic Research, Inc.
39
Working paper
37
Decision support systems : DSS ; the international journal
36
International journal of contemporary hospitality management
36
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
35
Journal of service research
34
Regional studies
34
ZEW Discussion Papers
33
Discussion paper series / IZA
32
International Journal of Information Technology & Decision Making (IJITDM)
32
Journal of management information systems : JMIS
32
Management science : journal of the Institute for Operations Research and the Management Sciences
32
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ECONIS (ZBW)
33
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1
Performance measurement system in supply chain management : application in the service sector
Santos, Tálita Floriano dos
;
Leite, Maria Silene Alexandre
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 298-315
Persistent link: https://www.econbiz.de/10011588162
Saved in:
2
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
3
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector : a study of service industry in India
Gupta, V. K.
- In:
International journal of services and operations management
23
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011559949
Saved in:
4
The management of service innovation : an empirical investigation
Seegy, Ulrike
;
Gleich, Ronald
;
Wald, Andreas
;
Mudde, Paul A.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 672-686
Persistent link: https://www.econbiz.de/10003765128
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
6
Worker compensation and macroeconomic shocks in service- and goods-producing sectors
Ewing, Bradley T.
;
Thompson, Mark A.
- In:
International journal of services and operations management
3
(
2007
)
4
,
pp. 411-426
Persistent link: https://www.econbiz.de/10003543785
Saved in:
7
Leadership, trust, and marketing effectiveness in service businesses
Luu Trong Tuan
- In:
International journal of services and operations management
10
(
2011
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009382410
Saved in:
8
Investigating the main problems in implementing Lean in supply chains of service companies
Portioli-Staudacher, Alberto
;
Tantardini, Marco
- In:
International journal of services and operations management
11
(
2012
)
1
,
pp. 87-106
Persistent link: https://www.econbiz.de/10009427742
Saved in:
9
Validating dimensions of operations flexibility in Malaysian service firms : a confirmatory factor analytics approach
Fazli Idris
;
Rahman, Nik Mutasim Nik Abd
;
Hassan, Mohd …
- In:
International journal of services and operations management
14
(
2013
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009704258
Saved in:
10
Corporate reputation as strategic competitive advantage of manufacturing and service-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
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