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Sustaining service excellence in the insurance industry : a Kenyan perspective
Marwa, Simmy M.; Rand, Graham K.; Kay Hooi Keoy; Koh, Lenny - In: International journal of value chain management : IJVCM 3 (2009) 3, pp. 288-301
Persistent link: https://www.econbiz.de/10003907686
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Clustering-based heuristic for the workload balancing problem in enterprise logistics
Anbuudayasankar, S. P.; Ganesh, K.; Koh, Lenny; Mohandas, K. - In: International journal of value chain management : IJVCM 3 (2009) 3, pp. 302-315
Persistent link: https://www.econbiz.de/10003907693
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Development of an information system to integrate the manufacturing firm and its supplier base for reduced non-conforming parts
Padiyar, Abhishek; Sawhney, Rapinder; Lee, Tzong-Ru; … - In: International journal of value chain management : IJVCM 1 (2006) 2, pp. 159-174
Persistent link: https://www.econbiz.de/10007599833
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Strategising customer voice-based quality improvement for logistics service providers
Lee, Tzong-ru; Lin, Jiun-Hung; Lenny Koh, S. C. - In: International journal of value chain management : IJVCM 1 (2006/07) 3, pp. 266-280
Persistent link: https://www.econbiz.de/10003472013