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Passengers intentions towards self-services check-in, Kuwait airport as a case study
AlKheder, Sharaf - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012804322
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel; Otterbring, Tobias - In: Technological forecasting & social change : an … 189 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
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Identifying new innovative services using M&A data : an integrated approach of data-driven morphological analysis
Ha, Sohee; Geum, Youngjung - In: Technological forecasting & social change : an … 174 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013209482
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Disruptive technologies and abundance in the service sector : toward a refined technology acceptance model
Schmidthuber, Lisa; Maresch, Daniela; Ginner, Michael - In: Technological forecasting & social change : an … 155 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012236615
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Antecedents and consequences of innate willingness to pay for innovations : understanding motivations and consumer preferences of prospective early adopters
Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J.; … - In: Technological forecasting & social change : an … 99 (2015), pp. 252-266
Persistent link: https://www.econbiz.de/10011524547
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Technology socialness and Web site satisfaction
Barnes, Stuart J.; Vidgen, Richard T. - In: Technological forecasting & social change : an … 89 (2014), pp. 12-25
Persistent link: https://www.econbiz.de/10010490619
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A social CRM analytic framework for improving customer retention, acquisition, and conversion
Lamrhari, Soumaya; El Ghazi, Hamid; Oubrich, Mourad; El … - In: Technological forecasting & social change : an … 174 (2022), pp. 1-19
Persistent link: https://www.econbiz.de/10013209542
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How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided - In: Technological forecasting & social change : an … 172 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013174432