Chang, Yu-Chun; Chen, Ching-Fu - In: Journal of Air Transport Management 18 (2012) 1, pp. 26-29
The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do...