Developing trust in a company is a significant part of building the company-consumer relationship. Previous studies … have sought to identify the positive consequences of trust such as loyalty and repurchase, but the question of what builds … trust remains largely unanswered. To answer the question, we developed a model that depicts the relationships among …

management of organisational values, we use the main topics indicated by the general literature (organisational climate, trust …-family firms, and that the levels of trust, participation and organisational climate have a positive and significant influence on …